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Form of workJob Description
We are currently looking for an HVAC Technician to join our team in Minneapolis-Saint Paul, MN. This position is responsible for installing, servicing, repairing, and maintaining residential HVAC systems. The ideal candidate must be self-motivated, customer-focused, detail oriented, and able to work with a team to successfully complete a project. It is important to be an expert at handling, installing, and fixing HVAC equipment.
Responsibilities of HVAC Service Technician:
- Complete all demand and non-demand HVAC in-home service calls
- Establish customer rapport and provide the right products and solutions
- Ability to accurately troubleshoot and repair HVAC equipment
- Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions
- Articulate repair and/or replacement opportunities for aging, inefficient or underperforming systems – refer qualified replacement leads to Sales Team
Educate and assist customers in choosing the best finance options and maintenance plans
- Maintain a clean and organized job site representing and protecting the company’s reputation
- Understand service criteria and be accountable for exceeding revenue goals
- Achieve daily revenue goals and required closing rate on calls to the benchmark of the department
- Be accurate and timely with invoices, timecards, curbside feedback and option sheets
- Present yourself as professional and knowledgeable to win new referrals and repeat business
- Maintain clean uniform daily which promotes the McQuillan brand
- Work alongside customer service and dispatch to ensure overall success of the business
- Protect company assets
- Maintain a clean and tidy truck. Receive regular truck washes, oil changes to be completed outside of working hours
- Maintain inventoried truck, as established by McQuillan Bros standards
- Participate actively in all training exercises, morning staff and employee meetings
- Show up on time for calls and all training meetings
- Train and mentor apprentices to ensure timely, accurate repairs and installations.
- Miscellaneous projects assignments at management’s discretion
How We Work:
- Self-starter who is highly motivated and accountable for results
- Takes initiative and is able, at times, to self-direct
- High degree of integrity, acts with honest
- Accountable for results
- Acts constructively
- Committed to excellence
Qualifications:
- HVAC experience: 2 years (Required)
- High school diploma or GED; college degree preferred
- Valid driver’s license and reliable transportation
- A clean driving record; no more than one moving violation in the past 3 years
- Ability to pass a background check, along with physical ability test
- Strong mechanical aptitude and knowledge of electrical systems (including switches, motors, etc.)
- Ability to read and understand technical documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to work independently with minimal supervision. In-depth knowledge of applicable state and federal regulations regarding HVAC is a plus.
Physical Requirements:
- Able to lift 50+ pounds regularly, up to 100 pounds occasionally.
- Able to climb ladders and work at heights as needed.
- Ability to work in extreme cold/heat/frizzly conditions as well as outside in all weather conditions.
We’re Minnesota’s Original plumbing, heating, and cooling company, and we’ve always remained true to our mission of providing solid, honest work at fair, upfront prices. Join the McQuillan Home Services family as we continue to raise the bar and provide generations of happy customers with high-caliber plumbing, heating, AC, and boiler service.
