Hvac Office Manager

Job Description

Why work with Us? Here at Polk Air Conditioning & Heating we like to create a positive work environment with great clients. Our amazing client base is a treat to work with. Many of them have been using our services for years, and we enjoy building long-term relationships. As experts in HVAC, we are heavily invested in training our team and providing "WOW" service. We offer many training opportunities as we are invested in furthering your career. Our team looks forward to our in-house training that can lead to career advancement opportunities. We work hard to cultivate a positive work culture at a company you can be proud to work for. If you're ready to settle into a solid, long-term position where what you do matters and your contributions are acknowledged, then we'd like to hear from you!

Primary Job Function:

Manage the service operations of the company. This includes overseeing the daily dispatching and efficiencies of the service technicians and department. Other duties include customer relations, reviewing all billing and warranty claims, and interacting with the other managers concerning their warranty and installation needs. Responsible for making sure that all service techs are properly trained. The Service Manager will also oversee, manage, and train Field Supervisors. Handle all aspects of the service department and ensure its continued profitability and growth.

Responsibilities:

• Manage all field supervisors and technicians
• Meet or exceed service department sales and profit goals
• Oversee training and development for all technicians
• Provide technical support for technicians as required
• Train technicians and run in-house training classes as required
• Work with operations and dispatch as required to schedule and route technicians
• Oversee and assist with all service quotes and replacement quotes
• Oversee, Manage & Train Dispatchers & the Dispatch Department
• Manage / Quote large changeouts and repair projects
• Review all quotes & billings
• Monitor and deliver on all daily Key Performance Indicators
• Hiring, Staffing, and Recruiting
• Manage the vehicle fleet
• Attend and Lead monthly training
• Attend weekly Leadership training classes
• Assist Sales Reps in the field

Requirements:

• 5+ years related experience in the management of a service industry or equivalent combination of education and experience
• 7+ HVAC industry
• Computer skills, including proficiency in MS Office
• Ability to multi-task
• Highly organized and detail-oriented
• Advanced customer service skills
• Ability to lead and train members of the team

Job Type: Full-time

Pay: $42,112.32 - $66,100.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Supplemental pay types:

• Bonus opportunities

Ability to Relocate:

• Auburndale, FL 33823: Relocate before starting work (Required)

Work Location: In person