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Form of workJob Description
Job Title: Installation Technician
Company Overview:
Airquip is a reputable family-owned HVAC company specializing in the installation, repair, and maintenance of heating, ventilation, and air conditioning systems. Our culture is centered around our strong commitment to exceptional customer satisfaction. We are seeking a skilled Installation Technician – Level II to join our team. This role is designed for a seasoned professional with extensive knowledge and proficiency in HVAC systems and our entire product offering.
Job Summary:
As an HVAC Lead Installation Technician – Level II you will play a crucial role in supporting our installation department and our customers in need of professional HVAC installations solutions. This position requires an understanding of HVAC systems, leadership, strong problem-solving skills, and the ability to communicate technical information effectively to both colleagues and customers.
Key Responsibilities:
Project Leadership:
· Adherence to project timelines, specifications, and quality standards that minimize Call Backs
· Demonstrate knowledge of HVAC systems, equipment, and installation techniques.
Installation:
· Identify common themes of installation issues to management.
· Demonstrate a willingness to assimilate new/updated installation procedures
· Attend new product and existing ongoing training as needed
· Seek support from colleagues, field support and product specific Tech Support
Customer Service:
· Upon completion of installation review paperwork, collect payment and offer appropriate maintenance agreements and/or labor warranty extensions.
· Go above and beyond to exceed customer expectations and ensure their comfort and satisfaction.
Inventory Control:
· Support inventory management by monitoring stock levels and facilitating procurement as needed.
· Collaborate with shop personnel to ensure timely availability of materials and equipment.
· Strike balance of competing priorities. Installation standards, customer satisfaction, and company profit/margin
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Safety & Security:
· Demonstrate that safety and security is of utmost importance
o Personal protection – hard/bump hats, gloves, masks, proper footwear and uniform
o Valid driver’s license and commitment to obeying traffic laws
o Ability to work from a 28’ extension ladder and 12’ step ladder
§ Follow ladder safety protocol.
o Keep tools in safe working order
Qualifications and Skills:
· Valid driver’s license, EPA Universal Certification, & Proven experience (6 months) in a shop management or Lead Field Technician role in the HVAC or equivalent industry.
· General knowledge of HVAC systems, sheet metal fabrication, HVAC installation, repair, and maintenance procedures.
· Proficient computer skills, including experience with manufacturing software and Microsoft Office Suite.
· Effective communication and interpersonal abilities.
· Ability to troubleshoot technical issues and provide solutions
· Capability to prioritize tasks and meet deadlines.
Join our growing team and contribute to our mission to become Rochester’s premier family-owned HVAC provider. As an Installation Technician – Level II, you will have the opportunity to contribute to our growing operation while ensuring the highest level of customer satisfaction and workmanship. If you are a motivated professional with a passion for the HVAC industry, we look forward to meeting you.
Our Vision is to be the most trusted and reliable provider of an expanding offer of comfort solutions in the areas we serve.
Mission
Our mission is the installation of the most reliable, efficient and trusted manufacturers in our industry. Our Service Technicians are committed to providing clear and honest solutions. We have a team of highly skilled Technicians, Comfort Consultants and Team Members who are committed to informing, educating, and providing honest solutions that align with our customers' concerns, budgets, and the unique requirements of their homes and businesses.
Values
We foster a supportive and collaborative environment where everyone is valued and respected.
Customer Satisfaction: We prioritize customer satisfaction by delivering high-quality services and products. We go above and beyond to exceed customer expectations and ensure their comfort and satisfaction.
Transparency: We are committed to providing clear and transparent information to our customers, enabling them to make informed decisions about their HVAC needs.
Honesty: We practice open and transparent communication with our customers, employees, and trade partners.
Quality Workmanship: We take pride in our workmanship and strive for excellence in every installation, repair, and maintenance job. We use high-quality materials, adhere to industry best practices, and employ skilled technicians that care about you.
Integrity: We uphold the highest standards of integrity in all aspects of our business, ensuring that honesty, fairness, and ethical behavior guide our actions.
Community Engagement: We actively participate in the communities we serve by supporting local initiatives, charities, and events. We believe in giving back and making a positive impact beyond our business operations.
Family: As a family-owned company, we value the importance of relationships and treat our employees and customers as part of our extended family.
