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Form of workCome join our ever-growing team!! Hales AC is looking for a dispatcher to join our team. Your primary focus will be your dispatch responsibilities but you will also be responsible for answering inbound and making outbound phone calls to customers.
PRIMARY RESPONSIBILITIES
The Dispatcher reports to the Operations Manager.
Dispatch all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
Manage the dispatch board to keep field personnel on the move and generate revenue. Make every effort to compress call scheduling effectively and maximize productivity.
Notify clients ahead of time without fail if the technician is not going to arrive at their home within the scheduled time window and re-scheduling the time at the client’s convenience.
Communicate with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to the Technicians. Every effort should be made to keep Technicians on the job.
Strictly adhere to the Dispatching for Profits Priority Service Schedule, including ensuring the “Right” technician is sent to the “Right” appointment.
Share the responsibility to ensure that all technicians arrive at their designated appointments on time.
Debrief Technicians after each call and insist that all employees collect payment immediately after each job is completed.
Obey the Right Away Code of Ethics, Team Rules, and Team Philosophy.
This job requires working out of our location at 5134 W Idelwide Ave, Tampa, FL (by the airport)
