Hvac Customer Service Rep (Csr) And Receiptionist

Customer Service Representative

Join the East Coast HVAC Team

Due to a recent promotion, we find ourselves looking for a new CSR Representative. Help us in making a difference for our Customers!

At East Coast Heating & Air Conditioning, company culture is what it is all about…we are friends united as a team, with a common goal. Things have become even more exciting, with the recent move to our fully renovated HQ location in Dover, NH!

We are committed to our employees, their development, and their work-life balance. Work friends and teams are important, but we also recognize and respect the importance of family and personal time!

We know you will love it here, but HR tells us you need to know a little bit about the Job:

Our Service team is filled with individuals that are engaging and energetic. Picture a group of customer-service-minded, problem-solving, go-getters...That’s us. The ideal candidate to join our Service Team as a Customer Service Representative (CSR) has significant experience and training in answering phones, is highly motivated and competitive, and has a strong work ethic, with exceptional Customer Service skills. Whew - that’s a mouthful, isn’t it?

Don't worry so much over the job details now, come meet us, see us in action, and review the job details with our Business Manager. If you have Phone & Microsoft computer skills, then we can train you to do this job. We just need a customer-service-minded, reliable, dependable, composed individual, to push our customer experience to the next level. Our high employee satisfaction and minimal turnover, proves that we are THE best HVAC firm to work for in the Seacoast area!

Visit our website at WWW.EASTCOASTHVAC.COM/ to learn more about our company!

East Coast HVAC is proud to offer:

- Competitive Pay

- Management Support

- Generous Vacation Time

- 7 Paid Holidays

- Medical, Dental, Vision, Life, Short Term Disability & More

- 401(k) Retirement Plan with Company Match Program

- Growth & Advancement Opportunities

- On-going Training & Development

Job Summary:

As East Coast Heating and Air Conditioning's CSR, under the direction of our Business Manager, you will work closely with our Service Department Dispatcher to provide excellent Customer Service and support to our awesome customers, as well as provide support for our amazing Service Department Team. The environment is fast-paced and high-pressure at times, but is always friendly, fair and comfortable.

Job Duties:

- Provide an attentive, fun, and positive experience to our loyal patrons and prospective clients.

- Maintain and strengthen relationships with our repeat customers.

- Administer and "quarterback" our Customer ESA Program.

- Help to facilitate an organized and profitable service department.

- General coordination and scheduling of our friendly and skilled technicians.

- Use of our cloud-based service software (Service Titan) for creating service tickets.

- Customer contact and follow-up for recommended work, ESA membership renewals and reminder scheduling. “Warm” calling to existing customers, for maintenance agreements and follow up service work.

- Proven ability to stay on task and remain calm, while dealing with high-pressure situations or clients.

- Open to feedback, believing in a culture of continuous improvement as you work toward individual and departmental goals.

- Other assigned duties as directed by management.

Education and Experience:
- High school diploma or equivalent.
- 2-5-years of experience in a Customer Service environment.
- HVAC experience a plus but not required.

Physical Requirements:
- Must be able to sit for long periods of time.

Equal Employment Opportunity
East Coast Heating & Air Conditioning is committed to an equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally‑recognized basis including, but not limited to: race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law. In Arizona, the following also are a protected class: race, color, religion, sex, age, disability, AIDS/HIV status, national origin, status as a cardholder for medicinal marijuana, and genetic test results.

Job Type: Full-time

Salary: $20.00 to $24.00 /hour

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)

Work Location: In person