Human Services Program Specialist

The Position

Examples of Knowledge and Abilities

Knowledge of

• Socio-economic, environmental, and cultural factors affecting the behavior of disadvantaged persons
• Principles of human behavior including people under physical, psychological and social stress
• Types of financial, medical and public Human Services available to public assistance applicants
• Principles, practices, funding sources, laws and regulations, and administrative requirements in the program area to which assigned
• Techniques of contract negotiation and monitoring
• Practices and techniques of programmatic analysis and report writing
• Basic techniques of budget monitoring and reporting
• Principles and techniques of supervision
• Techniques of interviewing for obtaining factual information
• Automated systems including basic word processing programs and related equipment as necessary for job assignments
• Principles of work organization and time management

• Apply principles and techniques to problems and situations
• Coordinate program activities and staff
• Develop effective policies and procedures
• Research, analyze, interpret, explain, and apply complex legislation, regulations, laws, directives, and other information pertaining to state social service programs and make appropriate recommendations
• Draw logical conclusions and make sound decisions and effective recommendations and adapt to quickly changing conditions
• Communicate clearly and effectively with persons from a variety of social, cultural, and economic backgrounds.
• Establish and maintain cooperative working relationships with state and county staff, clients and their representatives, and service providers
• Research documents including detailed and complex medical and legal terminology
• Conduct impartial, comprehensive case investigative reviews
• Gather information through record examination, research, and interview
• Analyze situations and case records accurately and adopt an effective course of action
• Prepare clear and complete written reports and correspondence utilizing automated systems
• Work independently, adhere to rigid time schedules, maintain complex records, and prepare quasi-legal documents

Employment Qualifications

Minimum Qualifications
Two years of supervisory and/or analytical and coordinative experience in a relevant Human Services Program, with duties and responsibilities equivalent to the Sacramento County classes of Human Services Supervisor and/or Eligibility Supervisor.
Note: If the word “experience” is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.
License Certificate Registration Requirement: A valid California Class C Driver's License may be required at the time of appointment. Failure to obtain or maintain such required license(s) may be cause for disciplinary action in accordance with Civil Service Rule 11.4. Individuals who do not meet this requirement due to a physical disability will be considered for accommodation on a case-by-case basis.
Child and Elder Abuse Reporting: Persons selected for employment must as a condition of employment sign a statement agreeing to comply with Section 11166 of the California Penal Code relating to child and elder abuse reporting.
Criminal History Check: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of the Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to, or impacts, the candidate’s ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained.
Probationary Period
The probationary period for this classification is twelve (12) months.

Application and Testing Information

APPLICATION
Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date.
County of Sacramento
Department of Personnel Services
Employment Services Division
700 H Street, Room 4667
Sacramento, CA 95814
Phone (916) 874-5593; 7-1-1 California Relay Service
Email EmployOffice@Saccounty.net
Inter-Office Mail Code: 09-4667
www.SacCountyJobs.net

• Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date.
• Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
• Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date.
• Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified.
• A resume may be included with your application, however it will not substitute for the information requested on the application.

• Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
• The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification.
• Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question.
• If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely.
• Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question.
• If you have no experience, write "no experience" for the appropriate question.
• For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted.
• If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed, therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete.