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Form of workHuman Services Eligibility Technician B is the journey level classification in the Eligibility Technician series. The Human Services Eligibility Technician B performs complex technical duties in determining initial and ongoing eligibility for public assistance programs provided by Human Services.
This is a full-time, benefited position with Boulder County Housing and Human Services. Work hours will be Monday through Friday, from 8:00 am to 4:30 pm. This position will be based out of Longmont and/or Boulder, CO. Under FLSA guidelines, this position is non-exempt.
Remote/Hybrid Work: Boulder County is committed to flexibility as we move into the future of the workplace. This position may be eligible for hybrid work with consideration to individual job responsibilities and the needs of the organization.
Upon acceptance of the job, employees will be required to complete an in-person 10 week training to learn the skills necessary to serve in the role of an Eligibility Technician. Attendance through all 10 weeks is mandatory.
The anticipated start date for this position is 2/12/24. Hybrid/Remote work may start after training around 4/22/24.
Boulder County requires its employees to reside in the state of Colorado as of the first day of work.
2024 Hiring Salary Range: $52,464.00 - $64,014.00 Annually
Tentative Hiring Timeline:
Phone Screening/first round interview: January 11th and 12th
Second Round Interviews: January 17th
Reference Check: January 18th
New employees receive an 80-hour bank of vacation at the time of hire, in addition to 8 hours of both vacation and medical leave accruals each month. Boulder County offers bountiful benefits , including pension contributions.
Boulder County employees may qualify for Public Service Loan Forgiveness (PSLF). Visit studentaid.gov for more information.
- Gathers and reviews financial and other pertinent information from applicants and clients to use in determining eligibility for public assistance programs.
- Informs applicants and recipients of relevant requirements and program benefits for which they may be eligible.
- Clarifies and interprets to clients their appeal rights and procedures.
- May assist applicants in completing forms and securing documents and other verification needed in completing forms.
- Approves or denies applications and recertifications within required time frames.
- Enters pertinent data into computer systems and uses appropriate systems to gather and verify data on applicants.
- Determines the need for recovery of funds or referral for fraud investigation.
- Learns to apply a lean process improvement framework to work processes to bring increased value to clients.
- Performs related work as required.
PLEASE NOTE: When completing your application describe all relevant education and experience, as applications are assessed based on the required qualifications listed. Resumes and other attachments are not accepted in lieu of completed applications and will not be reviewed in the initial screening process. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your attachments will then be shared with the hiring team.
EDUCATION & EXPERIENCE:
Boulder County is looking for well qualified candidates to fill our positions. Any combination of relevant education and experience is encouraged. In this position, we are looking for a minimum of a high school graduation or equivalent and two years of experience working with the public.
Additional related education may be considered toward required experience.
PREFERRED QUALIFICATIONS:- One year in a public assistance program
- Working knowledge of public assistance programs and other community agencies that provide assistance to clients
- Skill in communicating verbally and in writing
- Skill in interviewing
- Ability to work effectively with other employees, difficult clients, and the public
- Do The Right Thing: We choose candid conversations over back-channel gossip. We use curiosity and ask questions before making assumptions
- Own It: We take responsibility for our own actions and know it's okay to make mistakes and have the courage to say "I'm sorry"
- Roll With It: When things don't go according to plan, we adapt and maintain a positive attitude
- Be Extra-Ordinary: We go above and beyond for our customers and each other
