Human Services Assistant Ii Prevention

This position through the Prevention Services program performs work in the support of residents of Augusta County, Staunton and Waynesboro who seek assistance through social services and related community programs. This position works under the supervision of the Prevention Services Supervisor. General responsibilities include: Accept and process all referrals for Family Partnership Meetings, assign meeting facilitators by coordinating with facilitator calendars, communicate with families, case managers, supervisors and community partners to schedule the FPM, set up and distribute virtual links for meetings or coordinate meeting place as needed, ensure FPM is documented correctly in OASIS and that meeting attendees receive the finished plan, enter and track data on FPMs in calendars and logs and compare to Safe Measures data to ensure accuracy. FPM Facilitator training and FPM Facilitation, if possible. Provide direct supportive services to assist In-Home Services staff to include follow-up visits, service coordination, assistance in meeting basic needs of families, transporting families to appointments, coordinating community services to support the in-home services plan and family finding activities. Reach out to community resources to determine availability of services and assist in making referrals. Assist in case transfer process, ensuring first visits and obtaining necessary documents and items to support the child.
 

Working Knowledge of:

• Making referrals for services on behalf of others
• Community-based services for children and families 
• Office practices, equipment, standard clerical techniques, and computer-driven word processing
• Terminology, principles, and methods utilized within the assigned area 
• Business English, spelling, punctuation, grammar and arithmetic 
• Some knowledge of bookkeeping may be required. 

• Operating a personal computer/laptop to enter, retrieve, review or modify data 
• Utilizing word processing, spreadsheet, database, scheduling, or other software programs 
• Operating other office equipment such as a printer, copy machine, fax machine or other electronic data-entry equipment 
• May perform basic maintenance of computer system and office equipment
• Coordinating multiple calendars to schedule meetings
• Setting up and supporting virtual meeting platforms

• Interpret policy and procedural guidelines and resolve problems and questions 
• Accept direction and follow established procedures
• Compile reports from records; type with accuracy at the speed required by the position
• Communicate effectively orally and in writing (email, letters, fax)
• Exercise independent judgment, discretion and initiative in completing assignments
• Exercise tact and courtesy in contact with the general public 
• Establish and maintain effective working relations as necessitated by work assignment
• Keep abreast of any changes in policy, methods, computer operation as pertains to assigned areas 
• Use independent judgment with little direct supervision 
• Perform calculations using percentages and decimals 
• Read and understand assigned reports
• Create, update, and maintain spreadsheets in Microsoft office and Google Sheets
• Utilize the internet to quickly search for accurate information, send and receive professional emails, and update accounts and passwords
• Conduct effective interviews both face-to-face and by telephone
• Provide excellent customer service