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ABOUT THE HSC HEALTH CARE SYSTEM
The HSC Health Care System is a nonprofit organization combining the resources of a care coordination plan; (Health Services for Children with Special Needs, Inc.), pediatric specialty hospital (The HSC Pediatric Center), home health agency (HSC Home Care, LLC), and parent foundation (The HSC Foundation) to offer a comprehensive approach to caring, serving and empowering people with disabilities. The HSC team of 750 employees and more than 100 volunteers together serve children and young adults with special health care needs and their families at our District of Columbia and Maryland locations.
ESSENTIAL HSC MISSION AND VALUES
Mission Statement
HSC Health Care System provides and coordinates innovative, high quality, community-based care for individuals with complex needs and their families. HSC empowers all we serve to improve the quality of their lives.
HSC supports individuals and families to maximize their potential. The following beliefs drive our work. HSC believes that:
- A culturally diverse community is a strength.
- Inclusiveness for individuals, families, and staff promotes positive outcomes.
- Everyone should be treated with compassion and empathy.
- Our skillful, dedicated, and resourceful staff is key to our success.
- We must continually adapt to the changing needs of our community.
- Increased independence is an important goal for individuals and their families.
POSITION SUMMARY
Responsible for providing protection and security for patients, employees, visitors, hospital grounds and assets as assigned.
Minimum Education
High School level of knowledge (Required)
Minimum Work Experience
Prior security experience preferred. Ability to learn how to operate security systems. Ability to read and interpret policies, procedures, and regulations. Ability to follow verbal and written instructions. Ability to communicate with others, both verbally and in writing. Ability to write detailed reports. Ability to conduct security rounds and inspections inside and outside the hospital in various weather conditions.
Required Licenses and Certifications
Special Police Officer Commission within 60 days of hire (Required) And
Eligible for Security Officer (Required Upon Hire)
Job Functions
Essential job duties:
- Patrols hospital and surrounding grounds to prevent fire, theft, vandalism and intruders.
- Monitors conduct of visitors and questions unauthorized persons when necessary.
- Reports to occurrences such as violence, disorderly conduct, theft, etc. Interacts with MPD as required.
- Reports safety concerns, fire hazards and protective service violations.
- Escorts staff and visitors to parking garage and other hospital areas upon request.
- Enforces established hospital/departmental policies and procedures regarding quality assurance, environmental and infection control, safety, etc.
- Proficiently operate CCTV, Card Access and other security systems.
- Staff the Command Center and proficiently operate telephone system.
- Staff the reception desk and assist visitors in a professional manner.
- Attends QBS/Safety-Care Training.
- Responds and assists with patients displaying aggressive behavior.
- Respond to all internal codes emergency codes.
Other job duties:
- May serve as the Lead Officer in the absence of the Shift Supervisor.
- May perform other duties in addition to those outlined in this job description.
Organizational Accountabilities
Organizational Accountabilities (Staff)
Employee Excellence
- Demonstrates understanding of quality of service and collaborates with co-workers to ensure excellence standard is achieved
- Innovates through improvement of care and/or efficiency of operational processes.
- Dedicated to a standard of performance excellence and high quality
All In
- Embraces changes/improvements and actively participates in the implementation of new/improved programs, technology, new equipment, systems and resources that promote quality of care, safety and efficiency
- Identifies, prioritizes and selects alternative solutions to determine best outcome
Action Oriented
- Maintains a high level of activity/productivity, meeting deadlines and appropriately prioritizing tasks to meet business demands
- Anticipates problems and attempts to solve before they develop
Supervisory Responsibilities
- None
Blood Borne Pathogen Exposure
- Category II: Job may expose incumbent occasionally or in emergency situations to blood, body fluids, non-intact skin or tissue specimens.
Protected Health Information Access Level
- Level II - Limited Access Incumbents in this job may only access general information that is appropriately provided to the general public: (patient name, room location, general condition)
Working Environment
- This job operates in a hospital or office environment.
Physical Requirements
- Light Work: Lifting 25 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs.
