Hris Junior Helpdesk Technician

We are seeking a Junior Helpdesk Technician to support our Human Resources Information System (HRIS). Experience is not a prerequisite for this role; rather, we seek candidates who are curious about technology and systems and are eager to develop their skills. You'll play a vital role in providing technical support and assistance for HR systems and projects. Attention to detail, commitment to data integrity and confidentiality, and a willingness to learn are essential. You'll work in a small, tight-knit team, where teamwork, positivity, and collaboration are highly valued.

If you are enthusiastic about technology and systems, are eager to learn, possess a strong interest in troubleshooting, and align with our values, we'd love to hear from you. Join us in our journey to be the leader in all we do while nurturing the potential of our employees.

ESSENTIAL FUNCTIONS:

1. Provide technical support and assistance for our HRIS and other HR systems.
2. Harness your natural curiosity to diagnose and troubleshoot system issues.
3. Prioritize and manage ticket items as they come into the helpdesk, ensuring efficient resolution.
4. Collaborate closely with your teammates to ensure HR systems run smoothly.
5. Contribute to the success of HR projects by providing technical expertise and support, always acting with honesty and integrity.
6. Document and track support requests, resolutions, and system improvements with precision.
7. Offer training and guidance to employees on using HR systems effectively, ensuring employee and environmental safety.
8. Utilize your Excel skills for data analysis and reporting.
9. Develop training programs, manuals and materials for our teams successful use of our HRIS systems.
10. Other duties as assigned.

QUALIFICATIONS:

• High School Diploma.
• A strong interest in technology and systems.
• A desire to learn and develop technical skills.
• Excellent problem-solving and troubleshooting skills.
• A commitment to data integrity and confidentiality.
• Excellent organizational skills and the ability to prioritize tasks effectively.
• Proficiency in Excel for data analysis and reporting.
• Excellent communication and interpersonal skills.
• A commitment to our company's vision of being a leader in all we do and a dedication to our core values.

WHY JOIN DOYON, LIMITED

Doyon, Limited's mission is to continually enhance our position as a financially strong Native corporation to promote the economic and social well-being of our 20,000+ shareholders. We provide exceptional career opportunities for individuals who value professionalism, collaboration, and a commitment to excellence. We understand the importance of treating our employees well and the impact motivated employees have in helping us succeed in our vision to be the leader in all we do.

• Opportunities for professional growth and development in a culturally responsible and committed long-term environment.
• Be part of a small, tight-knit team that values teamwork, positivity, and collaboration.
• Make a significant impact by contributing to our commitment to employee and environmental safety and the integrity and confidentiality of our data.
• Doyon, Limited offers a highly competitive benefits package that makes up a significant portion of an employee's total compensation. Eligible employees may participate in the following benefits (these details are for informational purposes only and are subject to any policy or plan changes):

• Paid Time Off (PTO)
• Paid Holidays
• Medical, Dental & Vision Insurance
• Flexible Spending Accounts (FSA) & Health Savings Accounts (HAS)
• Life insurance
• Short and Long-Term Disability
• 401(k) Plan & Employer Match
• Profit sharing
• Employee Assistance Program
• Tuition Assistance

OUR VALUES

• Financially Responsible
• Pride and Respect in Native Ownership
• Socially and Culturally Responsible
• Commitment to the Long Term
• Honesty and Integrity
• Commitment to Employee and Environmental Safety

WORKING ENVIRONMENT:  The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities and abilities.

PHYSICAL DEMANDS:  The work is generally sedentary, requiring routine walking, standing, bending and carrying items weighing less than forty pounds. [Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions]. 

REASONABLE ACCOMMODATION:  It is Doyon’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

PREFERENCE STATEMENT:  Doyon grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.  Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded marginal functions of the position that are incidental to the performance of fundamental job duties.  All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.  To perform this job successfully, the incumbent(s) will possess the skills, aptitudes and abilities to perform each duty proficiently.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.  The requirements listed in this document are the minimum levels of knowledge, skills or abilities. 

This job description is not an employment agreement or contract, implied or otherwise, other than an “at will” relationship. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.