Hr Solutions Center Call Representative (Remote)

The HR SolutionsCall Representative (HRSC Call Rep) works as part of a team in Inspire Brands’ Human Resource Solutions Center. This team provides quality
customer service to Inspire Brands associates and managers through inbound or outbound calls, emails, or ticketing systems. Calls are related to HR system issues and ensuring the caller's needs are met in a timely manner. The HRSC Call Rep handles incoming calls, identifies and documents issues, processes the necessary transaction, or escalates the issue to an HRSC Specialist for further research and resolution.

RESPONSIBILITIES

• Provide general Human Resources support to team members and field managers by applying basic knowledge of HR concepts and procedures via multiple contact formats
• Support organization changes through high volume transactional support as needed
• Process transaction requests received via call, email, or ticketing system. • Provide exceptional customer service
• Provide general Human Resources support to team members and field managers by applying basic knowledge of HR concepts and procedures via multiple contact formats
• Answer incoming calls and respond to incoming written inquiries to provide general HR support to all team members on all HR-related systems and processes and procedures including; HRIS System Access and Navigation, EVerify / I-9 Compliance, and Password Resets • Prioritize and support administrative work for various HR departments
• Perform miscellaneous administrative tasks as necessary and participate in special projects, as needed
• Manage compliance for terminated team member files and manage active manager files
• Respond to unemployment claims, appeals and hearings
• Serve as a backup for the onboarding process in the Support Centers • Perform miscellaneous administrative tasks as necessary and participate with special projects, as needed

QUALIFICATIONS

• High School Diploma or GED
• Prior experience using HR systems
• Experience in the hospitality services industry

REQUIRED KNOWLEDGE, SKILLS or ABILITIES

• Effective verbal and written communication
• Basic problem solving
• Effective time management
• Excellent customer service
• Proficient with Microsoft Office suite
• Ability to maintain confidential information
• Able to execute pre-defined processes from detailed written or verbal instructions and apply knowledge of the process for follow-up and troubleshooting