Hr Shared Services Analyst

Requisition ID: 16475
Join us in building a better future for Arizona!
SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.
Why Work at SRP
SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available your first day: Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

Summary
SRP (Salt River Project) Human Resources is looking for a Shared Services Analyst to join a dynamic and growing Human Resources Operations team.
The Shared Services Analyst will play a key role in the development of SRP's first ever HR Service Center by supporting the creation, implementation, and continuous improvement of the Shared Services strategy. If you have a passion for customer service, can resolve tricky problems, know how to tell a story using data, and love working with people, this is a fantastic opportunity for you!
As the Shared Services Analyst, you will spend your time providing daily support to SRP Team Members and executing the mission of the Shared Services Center. The ideal candidate for this role will have fantastic Customer Service skills, HR Analytics experience, and a history of supporting a wide variety of Human Resources initiatives.
What You'll Do

• Creates and manages documentation, reports, dashboards, and communications that help communicate the strategy and status of the HR Shared Services initiative.
• Updates ServiceNow project site and ensures stakeholders receive ongoing communication about backlog, milestones, deadlines, the roadmap, and project status.
• Recommends options for tracking, reporting, and analyzing Service Center data.
• Collaborates with COE's (Centers of Excellence) to document Human Resources processes and training for HR Service Center staff.
• Suggests ways to improve Service Center effectiveness.
• Ensures accuracy of knowledgebase documentation.
• Answers complex inbound cases while delivering quality service and creating a positive customer experience.
• Applies critical thinking and active listening skills to effectively diagnose Team Member needs and to determine key details to document in the case management tool.
• Communicates policies and processes and provides information in response to inquiries.
• Develops strong understanding of relevant HR processes to ensure accurate, insightful customer responses.
• Collaborates with the HR Operations team on system requirements of service center enabling technologies.
• Demonstrates broad knowledge of the center's work and its implications across the organization.
• Performs other job-related duties as assigned.

What It Takes To Succeed
Promotion to Level 2 requires a minimum of two years experience at Level 1 and demonstrated capability to perform advanced and more difficult work as determined by the supervisor. Promotion to Senior Level requires a minimum of 3 years experience at Level 2, is fully competent in all aspects of functional area of assignment and as such would be recognized as a specialist in area of assignment and may have periodic or occasional lead responsibilities.
Education
Completion of a Bachelor's Degree from an accredited institution that prepares the employee for the assignment.
Additional Information

• Ability to create documentation that clearly demonstrates information to a wide audience.
• Ability to maintain strict confidentiality with sensitive data and information.
• Works with others to develop innovative but practical ideas, approaches, and insights for the work of the Service Center.
• Able to work in an environment with frequent interruptions and changing tasks and priorities.
• Must have a sense of urgency in both action and communication.
• Ability to acquire verbal, numerical, and other types of data from various appropriate sources.
• Makes logical, well-reasoned, and defensible judgments from an analysis of available information.
• Presents effectively to others in informal settings, using prepared materials and visual aids to favorable effect.
• Follows up to ensure the message has been understood when speaking to others and responds to feedback from the audience by adapting content and interpersonal style.
• Strong communications skills, both verbal and written.
• Highly experienced in MS Office with advanced Excel skills.
• Preferred experience: working in ServiceNow or other case management software.

Hybrid Workplace
SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona. We are taking steps to protect the health and well-being of all team members, and by following a number of health and safety protocols, to reduce the risk of the coronavirus (COVID-19).
Drug/Alcohol Policy Statement
To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.
Equal Opportunity Employer Statement
Salt River Project (SRP) recognizes diversity and inclusion as key drivers of innovation and growth, and seeks to attract a diverse employee base that reflects our community. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status or any other protected status under applicable federal, state or local law. Ultimately, SRP aspires to fully apply the power of diversity and inclusion to build a more equitable and sustainable future for our customers, employees and community.
Work Authorization
All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas.