Hr Service Now Analyst

Job Posting Title
HR Service Now Analyst
Summary
Aristocrat Technologies is seeking a P&C/HR ServiceNow Product Owner to assist with successful execution of operational and strategic initiatives across the People & Culture Global Operations team.
• This position is a lead role in the application management of the HR Service Delivery module of ServiceNow. The individual in this role will lead the design, manage development and maintenance of the ServiceNow HR platform to ensure best experience for the P&C Operations team and employees.
• This role will partner with IT ServiceNow technical staff, including but not limited to being the first point of escalation and managing assignments from the product backlog.
What You'll Do

• Develops the ServiceNow HR product vision and consults with P&C Operations leadership team to ensure alignment with Aristocrat's strategic objectives.
• Initiates all project efforts related to ServiceNow HR Service Delivery (HRSD) module and partners with IT ServiceNow technical team to ensure successful execution of solutions.
• Administers all aspects of the ServiceNow HR Service Delivery (HRSD) product requirements.
• Monitors health, usage, and overall compliance of ServiceNow HR Service Delivery (HRSD) module.
• Develops and maintain reporting capabilities within ServiceNow HR Service Delivery (HRSD) including SLA metrics and dashboards.
• Responds to issues and implements immediate resolution efforts to ensure an optimal end-user experience.
• Captures business needs and clearly communicates them to the technical team.
• Manages stakeholder expectations regarding request status, priority, and estimated completion of initiatives.
• Ensures compliance with applicable rules and regulations. Partners and escalates issues to vendor and third-party entities, as necessary.
• Creates documentation for the platform and prepare training materials for ServiceNow users.
• Stays up to date on current functionality and administers new releases and enhancements as appropriate.

What We're Looking For

• Bachelor's degree in business administration, information systems, related field, or equivalent experience.
• 2-4 years of product owner experience in ServiceNow HR Service Delivery (HRSD) module - ability to understand out of the box functionality vs customization.
• Ability to gather business requirements, understand business needs and translate technical requirements into ServiceNow solutions.
• Exposure and understanding of the HR/P&C function.
• Take ownership of the ServiceNow P&C/HR projects delivery from intake to implementation to training and value realization.
• Excellent verbal and written communication skills
• Project management experience.
• Demonstrable success communicating, consulting, influencing, and building relationships at all levels in an organization with an emphasis on promoting a culture of positivity, teamwork and results
• Highly self-sufficient, skilled at leading in ambiguity, and making impactful, data-driven decisions in a high speed, performance focused organization.
• Ability to work flexible schedule when workload warrants.

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Why Aristocrat?
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We're a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V

• World Leader in Gaming Entertainment
• Robust benefits package
• Global career opportunities

Our Values

• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.