Professional, Hr Services

At CoreLogic, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

What You’ll Be Doing:

Responds to first-level inquiries from key stakeholders across the organization to include employees, managers and colleagues in Human Resources. Provides accurate information, including problem identification, and resolution of employee related inquires and administrative procedures via multiple communication channels (phone, e-mail, case management system), in accordance with state and federal regulations, as well as, organization policies and procedures.

• Educates and encourages employee use of self-service tools such as the company intranet and benefits sites where applicable.
• Determines the priority level of non-routine employee transactions and inquiries; proactively escalates to the appropriate HR center of expertise or individual on the employee’s behalf to ensure timely resolution of the matter/ concern.
• Utilizes our case management ticketing system for the documentation of inquiry/ transaction details and relevant information via phone, e-mail and fax for quality management and record keeping purposes. Monitors/ reviews open ticket status for resolution and aging; escalates as appropriate to ensure response and closure of matters and/or inquiries with defined service-levels.
• Run standard reports and create ad-hoc reports as needed.
• Assist with the administration of multiple HR systems.
• Completes/ enters employee transactions or status changes in HRMS as requested to ensure appropriate levels of approval and authorization are secured and documented.
• Provides accurate information, including problem identification, and resolution of employee related inquires and administrative procedures via multiple communication channels (phone, e-mail, case management system), in accordance with state and federal regulations, as well as, organization policies and procedures.
• Educates and encourages employee and leader use of self-service tools such as the company intranet and benefits sites where applicable. Determines the priority level of non-routine employee transactions and inquiries; proactively escalates to the appropriate HR center of expertise or individual on the employee’s behalf to ensure timely resolution of the matter/ concern.
• Utilizes our case management ticketing system for the documentation of inquiry/ transaction details and relevant information via phone, e-mail and fax for quality management and record keeping purposes. Monitors/ reviews open ticket status for resolution and aging; escalates as appropriate to ensure response and closure of matters and/or inquiries with defined service-levels.
• Monitors and analyzes employee services tickets for trends and improvement opportunities with a goal of reducing call volumes. Communicates and escalates identified areas for consideration to appropriate individuals.
• Offers suggestions for process improvement with the goal to increase efficiency and/or improve the stakeholder experience.
• Supports the Talent Acquisition function by completing I-9s and facilitating new hire orientation in partnership as needed.
• Maintains knowledge of federal laws, as well as, organizational and departmental policies and procedures. Serves as point of contact for and manages HR processes, projects or programs as assigned. (i.e. leaves of absence, immigration, Applause program, etc... )
• Serves as point of contact for and manages HR processes, projects or programs as assigned. (i.e. leaves of absence, immigration, Applause program, etc... )
• Completes/ enters employee transactions or status changes in HRMS as requested to ensure appropriate levels of approval and authorization are secured and documented. Answers questions from HR Staff, leadership and employees to resolve routine HR related questions issues.
• Perform other duties & responsibilities as assigned.

What’s in it For You:

• Large (~$1.7B+ revenue) formerly public information services and data business
• Durable cash flow and profitability regardless of changes in macroeconomic conditions
• Company certified as "A Great Place to Work."
• Hybrid working model- 2 day in the office a week during training period and then 1 day a week in office going forward for “moments that matter” and the rest of the time can be remote.
• Competitive compensation and benefits!
• Career path for continued professional growth.
• Working with leaders that care about your professional growth!
• Access to our world class self-development portal, centered around you as the employee. We take pride in our work and believe in cultivating a work environment that supports and values our greatest asset: our talented employees.

Job Qualifications:

• 1+ years of relevant experience in a Human Resources role is required
• Associates or Bachelor’s Degree in Human Resources or related field
• PHR / SPHR or SHRM-CP / SHRM-SPC certification is a plus.
• Must have a solid understanding of HR related functions, including systems, compensation, and benefits. Strong understanding of employment regulations.
• Demonstrates attention to and actively strives for understanding of customers’ concerns and opinions
• Illustrates ability to listen effectively to customer concerns and issues in order to provide applicable solution
• Creates an environment that encourages sharing of information within the team, by fostering open dialogue with team members
• Knowledge of HRIS systems, Workday is preferable
• Experience with HR Call Tracking system and effectively documenting tickets
• Must possess a strong customer service focus, strong interpersonal and listening skills and the ability to Presents ideas and information to customers in a clear, concise manner
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals.
• Good analytical and problem solving skills
• Good organizational skills

CoreLogic's Diversity Commitment:

CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

CoreLogic benefits information can be found here: http://www.yourcorebenefits.com/ . Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.

EOE AA M/F/Veteran/Disability:

CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace.

Please apply on our website for consideration.

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