Hr Service Center Manager

As an HR Service Center Manager, you will be responsible for leading and managing the HR Service Center (HRSC) team to ensure effective and efficient delivery of HR services to employees. You will oversee and manage HR service delivery projects, ensuring they are completed on time, within budget, and meet the organization's strategic goals.

·       Develops, executes, and oversees the HRSC model to provide support to applicants, candidates, employees, and leaders throughout their employment life cycle. Ensures that HR strategies are aligned with business priorities and that HR solutions are delivered to meet organizational goals and objectives.

40%

·       Provides project management leadership, including project planning, execution, monitoring, controlling, and reporting. Collaborates with cross-functional teams to identify and develop process improvements to enhance the employee experience and optimize HR service delivery.

30%

·       Serves as an escalation point for complex issues and utilizes strong negotiation/mediation skills and experience to reach resolution.

15%

·       Reports on HR service delivery metrics, ensuring compliance and alignment with organizational goals and objectives. Stays abreast of HRSC and HR Shared Services market trends.

15%

·       Proven track record of building and leading high-performing teams, providing consistent feedback, and achieving results aligned with strategic goals

·       Ability to recognize gaps in knowledge and resources, and leverage industry trends to create opportunities for professional development. Comprehensive understanding of HR processes and applications, including recruiting, benefits, payroll, learning management, performance, and compensation management

·       Thorough knowledge of HR strategy, processes, and transactions, with prior experience in HR program implementation and policy interpretation

·       Demonstrated experience in developing, testing, and implementing operational standards and processes

·       Proven ability to establish strong partnerships across all levels of the organization

·       Strong process improvement skills, including the ability to lead, facilitate, influence, and organize.

·       Ability to prioritize and manage multiple projects concurrently, while maintaining attention to detail and meeting deadlines

·       Exceptional critical thinking skills, with the ability to identify and solve problems.

·       Excellent communication and presentation skills, including the ability to communicate technical concepts in simple language

·       Proficiency in Office 365 applications and experience using HR and case management systems.

·       Proficient in project management methodologies, tools, and techniques

·       Ability to plan, initiate, execute, monitor, and control projects from start to finish

·       Demonstrated experience in risk management, issue resolution, and stakeholder management

·       Strong leadership skills with the ability to motivate and manage project team members

·       Excellent communication skills, including the ability to communicate project status, risks, and issues to stakeholders at all levels

·       Proven ability to manage project budgets, timelines, and resources effectively

·       Strong problem-solving skills with the ability to think creatively and strategically

·       Ability to adapt to changing project requirements and priorities

·       Proficiency in project management software and Microsoft Office applications

·       Strong organizational skills with the ability to multitask and prioritize workload

·       Experience in project reporting, including the ability to develop and present project status reports and project metrics

·       Understanding of project governance and compliance requirements

·       Strong interpersonal skills with the ability to build relationships and work effectively with cross-functional teams

Work Experience/&/or Education - 

• Bachelor’s degree in Human Resources, Business Administration or a related field OR 3-5 years of relevant HR and project management experience
• Experience leading and managing teams in a customer service environment strongly preferred