Hr Service Center- Hr Specialist

McGee Air Services is looking for a HR Service Center/ HR Specialist to join our Service Center Team! Are you hard working, dedicated, and looking to make an impact on our organization devoted to becoming an Employer of Choice?

The Service Center Specialist is responsible for providing exceptional support to employees, addressing inquiries related to HR policies, benefits, and payroll. This role involves efficiently resolving issues, maintaining accurate records, and ensuring a positive employee experience. Strong communication, problem-solving, and interpersonal skills are essential for success in this position.

Job Title:
HR Service Center/ HR Specialist

Location:
Seattle-Tacoma SEA International Airport

Shift Info:

Our operational teams work around the clock 365 days per year. Shifts will vary based off specific roles, we work hard and play hard too. Our team members adapt to celebrating Holiday's or Events on different days to ensure a strong operational performance.

Benefits:

•Insurance Package - Medical, Dental & Vision
•Paid Time Off - Combined PTO Accrual
•401K with Company Match
•Company Paid Life Insurance
•Advancement Opportunities & Career Pathways
•Quarterly Bonuses

Key Duties:

• Provide exceptional service by addressing employee inquiries related to HR policies and processes.
• Triage and respond to employee inquiries via phone, email, or other communication channels.
• Effectively communicate HR policies and procedures, and guidelines to employees, ensuring a clear understanding.
• Provide accurate information on topics such as leave policies, time-off requests, and other HR questions.
• Manage and resolve issues efficiently, ensuring a positive experience and timely resolution.
• Process HR transactions accurately, including data entry, documentation, and maintaining employee records.
• Collaborate with HR partners to escalate and resolve complex cases, ensuring an elevated level of service delivery.
• Stay updated on company policies, procedures, and industry trends to provide accurate information.
• Contribute to continuous improvement initiatives to enhance overall service delivery.
• Effectively track progress of requests to ensure solutions and resolutions are delivered.
• Collaborate with HR team members to address common concerns and share insights for process improvement.
• Analyze trends in employee inquiries and support HR Operations to identify areas for training & development.
• Ensure a positive employee experience by actively listening to concerns and providing empathetic support.
• Other duties as assigned.
• Travel required up to 20% of the time.

Job Specific Experience, Education & Skills:

• 3 years experience in HR Operations or a Service Center
• Bachelor's degree in human resource management or business administration, or an additional two years of relevant experience in lieu of degree.
• Proven experience in HR or a related customer service role.
• Strong knowledge of HR processes and procedures.
• Detail oriented with the ability to handle confidential information.
• Excellent communication and interpersonal skills.
• Excellent organizational skills.
• Proficient in HRIS and MS Office applications.
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Job Specific Experience, Education & Skills

• Certification in Human Resources (PHR, SHRM-CP)

Salary Range:

The hiring target for this position is expected to be $22.24 to $28.50 per hour.

The current full pay band for this position is $22.24 to $31.13 per hour.

Equal Opportunity Employer:
McGee Air Services is an entrepreneurial venture with a mindset of delivering incredible service. We are flexible, adaptable, resourceful, collaborative, and inclusive.

McGee Air Services does not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions absent undue hardship and consistent with applicable law.

Equal Opportunity Employer/Veterans/Disabled

McGee Air Services- An Alaska Airlines Company