Hq Ductless Product Manager

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, WATSCO, Inc. CE proudly distributes the Carrier, Bryant, Payne, Gree and Midea brands of HVAC equipment, as well as a full line of aftermarket parts, supplies, and accessories. CE has over 150 locations throughout 28 states, Puerto Rico, the Caribbean, and Latin America, with over 1,600 employees ready to serve and provide the best products with best-in-class customer service. 

We currently have an exciting opportunity as a Corporate Ductless Product Manager supporting CE Domestic and Canadian regions. This role is a remote position and reports to the Corporate Residential Product Manager.  

Major Tasks, Responsibilities & Key Accountabilities

Strategy & Planning:

• Develop and maintain sales strategies for Ductless including Single Phase VRF offerings in all sales channels within the CE US and Canadian territories.
• Liaison with the Regional Leadership and Product Managers on company initiatives, sales strategies, industry trends, local requirements, and support.
• Interface with HQ Inventory, Planning, Operations and Finance teams providing guidance and support on industry trends/needs impacting the Ductless and Single Phase VRF segments.
• Facilitate the relationship between CE Regions and the Ductless divisions of Carrier Corporation to ensure alignment in strategy and execution.

Delivery & Execution:

• Support CE Leadership and Sales teams in all customer channels and customer sales calls.
• Perform monthly/quarterly evaluation of the competitive landscape, product, and pricing data.
• Develop, execute, and communicate with factory and sales teams to ensure the factory and sales teams on advantages and disadvantages, product gaps and voice of customer.
• Recommend sell price positioning to maximize market share and company profit margins.
• Coordinate and provide sales forecasting support data to HQ Inventory Planning manager to ensure proper ductless equipment inventory.
• Provide SKU and sales data to CE HQ Parts and Supplies Product Manager so they can ensure proper replacement parts inventory.
• Develop, implement, and manage internal, external and factory marketing programs in conjunction with CE HQ Director PM Marketing & Communications.
• Provide oversight for overall CE Ductless Market Funds in conjunction with the CE HQ Director PM Marketing and Finance departments.
• Ensure implementation and accuracy of Associated Items, (Trend), Frequently Bought Together (FBT’s on  e-Comm).
• Manage model supersedes, new SKU set up and SKU designation utilizing Stage Gate Process.
• Manage repository of product, sales, and pricing information to be accessible by all sales team channels.
• Provide oversight and assist regional sell-through and disposition of ductless Excess, Surplus and Damaged (ESD) as well as Non-Performing Inventory (NPI).

People/Training/Communication:

• Support Regional Product Managers and sales team with written updates and direction on product and promotional materials.
• Support Plan & Spec and Project regional teams in reviewing plan and spec materials and positioning Carrier/Bryant ductless products.
• Provide reporting/oversight for CE Regional Monthly and Quarterly business reviews and reporting for share-holder review (i.e., Leadership, WSO, Carrier Corp).
• Facilitate, provide oversight for internal and external sales and Ductless/VRF product training.
• Provide oversight and Facilitate Technical Service insight and project resolution. 
• Support Technical Service team as needed in managing/communicating service bulletins.
• Evaluate, understand, communicate, and manage Federal, State, Local Utility rebates impacting all Ductless product segments.
• Evaluate, understand, communicate, and manage Federal, State, Local and National mandates and changes impacting all ductless product segments.
• Other initiatives, tasks and duties as directed by Carrier Enterprise Leadership team.

Qualifications:

• Proven track record in the HVAC industry, ideally in products, services, technology, product management or in a specialized sales capacity.
• Diverse experience in product marketing, product assortment planning, and new product introduction with the ability to leverage new product innovations.
• Proficiency in Microsoft applications and Salesforce.
• Strong analytical, technical, verbal, and written communication skills.
• Knowledge of product strategy and its relationship to the Wholesale HVAC industry.
• Highly organized with the ability to prioritize and track multiple tasks to successful completion.
• Exceptional leadership and managerial skills
• A rich blend of analytical, creative, strategic, and tactical talents

Education

• BA/BS degree (preferred) with 3-5+ years Product Management, Product Sales experience required 3-5+ years' experience in HVAC or related Product Management position.