Housing Choice Voucher Specialist - Property Management

Second Avenue is the premier platform for enabling institutions to deploy meaningful capital into single-family residential assets (SFR). Second Avenue’s proprietary technology and exclusive relationships have allowed it to bring scale to select markets across the US. The company provides all aspects of sourcing, acquisition, and Property Management services for its clients. Second Avenue is a growing company and has approximately 180 employees with major offices in Chicago and Tampa.

We offer a positive culture and professional work environment. Please visit our website for additional background on our business platform – www.secondavenue.com

Job Summary

Second Avenue is recruiting a Housing Choice Voucher Specialist for its Single-Family Property Management division in Tampa, FL. We are a rapidly growing Property Management company specializing in single-family residential rentals. We are excited to announce that we will be expanding our services to include Housing Choice Voucher recipients. We are seeking a detail-oriented and highly organized Housing Choice Voucher Specialist to support the onboarding and rental application processing for the voucher program. This individual will be instrumental in ensuring the smooth operation of our voucher program offerings and will work closely with both internal and external stakeholders.

Role Responsibilities

• Coordinates all aspects of Housing Choice Voucher program rental applications and move-ins, including gathering required documentation, verifying applicant eligibility, and liaising with relevant housing authorities.
• Coordinate with prospective residents and housing authorities to facilitate lease signing and housing inspections.
• Utilize a thorough and organized system for managing all paperwork related to the Housing Choice Voucher program, ensuring all files are updated and accurate.
• Stay current with all federal, state, and local regulations related to housing voucher programs.
• Delivers timely, professional, and applicable responses to resident or applicant inquiries and strives to resolve issues expeditiously.
• Delivers positive customer service experience during all interactions with clients, associates, peers, support groups, suppliers, and residents.
• Complies with all company standards, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
• Excels in a professional, performance driven, fun team environment.
• Adheres to Second Avenue’s Code of Conduct and Mission Statement

Candidate Qualifications

• Minimum high school graduate/equivalency required.
• Experience in Property Management, preferred.
• Experience in Housing Choice Voucher Program coordination, preferred.

Role Specific Skill Set

• Ability to use a computer proficiently, including Microsoft Outlook, Word, Excel, Adobe Acrobat, and property operating/accounting software.
• Professional verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to make quick and effective decisions.
• Ability to identify, analyze, and resolve issues.
• Ability to be flexible and quickly adapt to changing business needs and processes.
• Ability to exercise independent judgment and maintain confidentiality.
• Knowledge of HUD rules and regulations, with a particular focus on voucher programs preferred.
• Knowledge of Federal Fair Housing laws and any applicable local housing provisions preferred.

Other Requirements

• Must be available to work as needed on weekends or non-traditional holidays.
• Ability to work under minimal supervision.

Benefits

• Medical, Vision and Dental Insurance
• Employer Paid Short Term Disability Insurance
• 401k
• Paid Holidays and Vacation