Housing Billing Specialist

Ecumen Shoreview Home Office
Housing Billing Specialist
Ecumen is hiring a Housing Billing Specialist to join our team. Ecumen offers an extremely competitive benefits package that includes great 401K matching and health savings account (HSA) programs. You'll also enjoy the convenience and flexibility of working remote.
The Housing Billing Specialist is responsible for the accounts receivable and revenue cycle management for multiple locations with a high volume of accounts, ensuring that standard processes and procedures are being followed. This includes processing and submitting housing claims, regular and consistent follow up, denial management, correction and/or reprocessing of claims as necessary to ensure timely resolution and cash flow management.
About Us:
Ecumen is an industry leader dedicated to advocating for older adults by providing housing choices, compassionate healthcare, and innovative services. For 160 years Ecumen has cared for those in need. Now, as Minnesota's 8th largest senior living provider, we continue to advocate for those we serve. Join a team where you can make a difference in advancing our mission to serve our older adults, while we commit to creating a place where everyone belongs.
Essential Job Responsibilities:

1. Independently performs accurate end-to-end Accounts Receivable responsibilities to include daily admission and discharge entry into the billing system, accurate and timely claims billing/processing, follow up for private pay, state-funded, federal and/or third-party payers, posting payments for all accounts, processing refunds, adjustments, and recording accruals for applicable accounts. Performs month-end close revenue cycle management to ensure revenue is stated accurately prior to closing the month.
2. Provides clear and concise messaging with a variety of Ecumen site leaders, team members as well as Ecumen's external customers in order to achieve successful accounts receivable outcomes and best in class customer service in a professional manner.
3. Independently reconciles and audits accounts; investigates and resolves claims issues as they arise.
4. Exercises good judgment and discretion with collection strategies for unpaid accounts to include documentation of collect attempts as they occur.
5. Monitors claims for legal and regulatory compliance, requiring an advanced skill set and knowledge of state funded programs and processes including staying up to date and adhering to legislative and reimbursement changes that affect resident account billing and payment activities.
6. Assists with formulating and developing accounts receivable policies to include recommendations for process improvements.
7. Performs other duties as assigned.

Housing Billing Specialist Minimum Required Qualifications:

• High school diploma or equivalent
• 3+ years of experience in assisted living private pay, third party payer, and state-funded billing, or similar experience
• Able to work independently and with minimal supervision
• Demonstrated experience with AR billing and collections reconciliation, detailed collection documentation and timely claims follow-up
• Strong attention to detail and organizational skills
• Strong problem solving and conflict resolution/management skills
• Ability to communicate effectively in both verbal and written formats
• Proficient with Microsoft Office Suite/MS 365
• Previous experience with billing software/systems such as Point Click Care
• Strong customer service skills

Preferred Qualifications:

• Associate's or Bachelor's Degree in Business, Accounting, finance, healthcare or equivalent professional level knowledge and work experience
• 5+ years of experience in patient billing and revenue cycle management

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