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SalaryOverview:
Live. Work. Explore. as a part of our Learning and Development team in Yellowstone National Park!
Are you enthusiastic about hospitality, people, and beautiful places? By working at Yellowstone National Park, you will get all three! As a Housekeeping Trainer, you will play a vital role in supporting the day-to-day training functions that keep the park running smoothly. This is a great opportunity to join our Learning & Development team and make an impact on our operations in the park.
Job Summary:
The Must Haves:
Why Yellowstone National Park?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park.
Life in Yellowstone:
Live. Work. Explore. as a part of our Learning and Development team in Yellowstone National Park!
Are you enthusiastic about hospitality, people, and beautiful places? By working at Yellowstone National Park, you will get all three! As a Housekeeping Trainer, you will play a vital role in supporting the day-to-day training functions that keep the park running smoothly. This is a great opportunity to join our Learning & Development team and make an impact on our operations in the park.
Job Summary:
As a Housekeeping trainer you are responsible for all department-specific training for multiple positions (Housekeeper, Porter/Public Area Attendant, Housekeeping Inspector) within the lodging department. You will work with your location Learning and Development team to support them as needed. This role offers the opportunity to contribute to the growth and success of our operations across Yellowstone through the development and delivery of comprehensive training programs.
The Must Haves:
- Previous experience as a housekeeper or equivalent professional cleaning experience
- Must be 19 years of age and have a valid drivers license
The Details:
Position Type: Seasonal
Position Type: Seasonal
Wage: $16.75/hr.
Season Dates: March-November
Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)
Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)
Why Yellowstone National Park?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park.
Life in Yellowstone:
- Low Cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style).
- Free on-site laundry facility, Wi-Fi (limited bandwidth), and utilities included
- No Wyoming state taxes deducted from your paycheck
- A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
- Meet people of all ages from all over the country and world!
Benefits and Perks:
- Free Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more).
- Employee discounts on retail, food & beverage, lodging, and activities in Yellowstone
- Employee discounts at local gateway communities
- Access to maintained campgrounds and back country campsites inside and around the park
- Over 1,000 miles of hiking trails inside the park itself
- Fresh air, breathtaking views, and clear night skies
- World-class wildlife viewing of bison, elk, moose, wolves, bears, and more
- Approximately 500 geysers (the largest concentration in the world) and hot springs, including Grand Prismatic, the third largest in the world
- Act as a key player in connecting employees with Yellowstone and their position by delivering a professional and enthusiastic welcome to Yellowstone, Xanterra, and their department.
- Ensure each employee is properly trained to deliver efficient, effective service to park visitors.
- Facilitate training, in a classroom or on the job setting, to support employees during the location-opening phase and throughout the season.
- Drive exemplary guest service through training and modeling proper actions.
- Maintain performance and a positive attitude under pressure.
- Update and track all learning activity in the Learning Management System.
- Establish positive working relationships with managers, helping to create and maintain a sense of partnership in providing the best possible employee and guest experiences.
- Supervise training participants, assess skills and knowledge, monitor attendance, and provide feedback to their managers in regard to their abilities.
- Conduct follow-up training in a classroom or on-the-job setting for various staff members.
- Escalate concerns and opportunities for improvement voiced by class participants to Training Specialists.
- Make suggestions for revisions and improvements in the training program.
- Assist the department in the assembling and organization of all training materials (i.e., manuals, visuals, practical sessions, Power-Point, etc.).
- Assist in preparing and organizing the training areas and supplies during the opening phase at each location.
- Ensure employees learn to maintain a high standard of cleanliness in and around the operation.
- Assist other departments as needed, including six-day work weeks, during times of short staffing.
- Ensure safety and environmental programs are being implemented.
- Prior Housekeeping experience
- Strong communication skills: verbal and written
- Ability to teach, motivate and develop staff members at location operations
- Strong presentation skills and ability to think clearly under pressure and respond accordingly
- Ability to communicate positively and effectively both verbally and in writing
- Ability to work with little supervision
- Valid driver’s license and 19 years of age or older
Physical Requirements include:
- Must be able to stand for variable amounts of time, approximately 8 hours.
- Speaking clearly in front of audiences for several hours.
- Ability to sit and do computer work for extended periods, up to eight hours a day
- Frequent lifting/carrying up to 50 pounds throughout the day.
- Pushing a cart up to 50-100 pounds.
- May be working in or outdoors. Weather conditions will vary throughout the summer – we can and have had snow in all months!
- Frequent walking up and down stairs and walking up and down hills that are a steep grade.
- Requires bending, kneeling, stretching, and reaching.
- Ability to pass DOT physical preferred.
- Working with required chemicals
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
