Housekeeping Supervisor - Hampton Inn & Suites

Providence Hospitality Partners is based in Denver, Colorado, and founded in 2002. We strive to operate hotels where every guest wants to stay, every associate wants to work, and every investor wants to own. We encourage and support each associate to achieve clearly defined objectives, and we pursue a proactive position to enhance the wellbeing in our communities. We provide a corporate culture that values teamwork, a strong work ethic, service to others, and personal balance.

SUMMARY: The Housekeeping Manager oversees and coordinates daily operations of the housekeeping department to ensure highest standards for cleanliness, product quality, and guest service for the hotel.

DUTIES AND RESPONSIBILITIES:

• Ensures that all areas of the hotel are properly cleaned and ready for guests’ arrival
• Anticipates and assesses guests’ needs and responds in a courteous and professional manner
• Interfaces with appropriate hotel staff/managers to receive information regarding housekeeping needs; ensures timely response to requests
• Interfaces with maintenance/engineering to report/recommend maintenance/repair needs
• Monitors and maintains proper inventory levels; authorizes purchase orders for supplies and equipment
• Supervises and assists staff in housekeeping duties
• Controls storage of lost and found items
• Ensures housekeeping carts are well maintained
• Inspects rooms on a daily or other scheduled basis
• Develops, implements, and maintains deep cleaning schedules
• Develops, implements, and monitors department budget; manages expenses within approved budget constraints
• Prepares accurate and timely reports as required
• Hires, trains, supervises, motivates, and develops housekeeping staff; manages schedules and workflow
• Assigns duties and monitors quality of work; assures staff conforms to organizational policies and procedures and safety regulations
• Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance
• Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions
• Performs other related duties as assigned by management

SUPERVISORY RESPONSIBILITIES:

• Directly supervises employees within the department(s)
• Indirectly supervises employees within the department(s)
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

QUALIFICATIONS:

• Demonstrated proficiency in supervising and motivating subordinates
• Commitment to excellence and high standards
• Basic competence in subordinates’ duties and tasks
• Ability to work with all levels of management
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Ability to work independently and as a member of various teams and committees
• Proven ability to handle multiple projects and meet deadlines
• Strong interpersonal skills
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Good judgement with the ability to make timely and sound decisions
• Creative, flexible, and innovative team player
• Bilingual skills a plus
• Ability to understand any and all safety requirements and cautions
• Ability to perform the physical labor necessary

EDUCATION AND EXPERIENCE:

• Two to four years of housekeeping or related experience or equivalent required

COMPETENCIES:

• Customer Service-Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Managing People-Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.
• Ethics-Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support-Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
• Professionalism-Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand, walk, and utilize hand and finger dexterity
• Frequently required to bend, stoop, reach, and lift
• Frequently utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
• Frequently required to lift/push/carry items up to 50 pounds
• Frequently exposure to wet and/or humid conditions and extreme heat or cold
• Frequently work near moving mechanical parts
• Frequently work around fumes, airborne particles, or cleaning chemicals
• Occasionally exposure to bloodborne and airborne pathogens or infectious materials
• Frequent exposure to loud noise

SALARY: $19-21.50/hr

BENEFITS:

• Medical, Dental, and Vision Insurance
• Voluntary Short-Term and Long-Term Disability
• Company paid Basic Life and AD&D Insurance
• 401(k) with Company match
• Paid Time Off and State required sick pay
• 8 Paid Holidays
• Hotel discounts by brand