Housekeeping Supervisor

Our Culture:

We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.

Job Description:

The Housekeeping Supervisor is responsible for helping to ensure the housekeeping staff maintains the cleanliness and overall appearance of the guest rooms and surrounding corridors. When needed, the Supervisor/Inspector may also assist in cleaning rooms. Supervisors are also responsible to accommodate every guest’s reasonable needs and requests with a courteous and pleasant response in effort to create a comfortable and enjoyable stay. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America.

The job is simple:

Focus on ways to promote and engage in internal growth programs.

Continuously exemplify and live by our Culture.

Meet/exceed our company goals and three metrics.

• Complete all required training
• Adhere to all standard operating procedures and property specific brand standards
• Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
• Provide personalized, friendly service to every guest and associate
• Hold the housekeeping staff to the highest possible standard of room cleanliness, ensuring a room is guest ready before being released to the front desk for sale
• When needed, clean guest rooms and public areas. Report any deficiency and equipment malfunctions in rooms and public areas to the maintenance department
• Assist in making beds neatly with fresh linens, pick up trash from floor and vacuum, and empties trash from waste cans
• Ensures the rooms are up to brand standards with items such as all clean mirrors. wiped shelves, doorframes and furniture, and dusting of all windowsills, and baseboards and ensure that furniture is arranged properly
• Ensure proper clean and disinfect of bathrooms; scrubbing basin, bathtub, toilet, and tile floor and all items are replenished appropriate supplies in rooms (glasses, stationary, soaps, shampoo, tissue, toilet paper, guest directories) and place clean towels on rack
• Ensure clean hallway area in front of rooms.
• Report to the Executive Housekeeper all rooms vacant and clean and rooms that are occupied and clean
• Report any discrepancies of furniture, equipment, and room condition
• Must be responsible for security of guests, fellow associates and hotel assets
• Provide assistance when needed to fellow associates, guest, and other departments

Necessary Skills:

• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
• Must be responsible for safety and security of guests, fellow employees and hotel assets
• Have knowledge of fire alarm system and evacuation procedures
• Able to report to work for scheduled shifts
• Able to communicate effectively in writing, verbally, and in person
• Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays
• Is organized, honest, and works well with others
• Maintain a clean and attractive work area, uniform, and person
• Able to work with people from diverse cultures and backgrounds Has the highest degree of integrity and is humble, living by the Golden Rule
• Able to work with people from diverse cultures and backgrounds
• Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.
• Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 30 pounds
• Able to work for 8 hours and work in a restrictive space/environment
• Must have eyesight enabling vision both near and far
• Must be comfortable using a step stool or ladder
• Must be able to use/lift arms for up to 8 hours
• Have finger dexterity for operating equipment
• Must speak in a clear, understandable voice, hear at a basic level, and understand English
• Must be able to write