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Form of work
SalaryThe SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
It is the primary responsibility of the Housekeeping Supervisor to provide excellent customer service and create a safe and friendly environment for employees and guests by overseeing the day to day operations of assigned floors and to ensure the overall cleanliness of property rooms.
THE DAY-TO-DAY:
Responds to and resolves guest complaints in a timely manner and creatively solves problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties.
Meets the demands of a fast-paced environment by using good judgment and the ability to multitask.
Promotes and maintains the highest level of customer service to all guests while staying alert to their needs.
Ensures the privacy and confidentiality of guests and limits requests for information pertaining to guests in accordance with hotel policies.
Inspects guest rooms completely and thoroughly for cleanliness.
Maintains knowledge of Hotel information in order to answer guest inquiries.
Maintains records including repairs needed, lost and found items, and quality of work completed by employees.
Completes daily worksheets accurately and in a timely manner.
Utilizes performance feedback, recognition, and training, and adheres to company policies, legal requirements as well as be knowledgeable of all duties.
Supervises assigned floors and ensures all rooms, hallways, and other areas are cleaned to property standards.
THE DAY-TO-DAY:
High School Diploma or GED
1+ Years of Supervisory Experience
THE IDEAL CANDIDATE:
Takes pride in their work
Looks forward to working with a team to provide positive experiences
Describes themselves as detail-oriented
Enjoys helping others and likes to make a good impression
Can handle multiple tasks at one time
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
Free meals in our employee dining room
Free parking on and off shift
Healthcare, financial, and time off benefits
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
Are you ready to JOIN THE SHOW? Apply today!
