Housekeeping Manager

Knowledge, Skills, and Competencies:

• High work ethic and self-initiative
• Regular attendance according to established guidelines
• May be required to work varying schedules to reflect the business needs of the property
• Focus and maintain attention to tasks, and complete work assignments on time despite

frequent interruptions

• Use arithmetic for accurately completing time cards and doing inventory
• Understand and efficiently operate computer
• Ability to maintain excellent relationships with staff and maintain staff and guest

confidentiality at all times
Physical Requirements:

• Stand and walk for varying lengths of time, often long periods of time
• Bend, stoop, squat and stretch to fulfill cleaning requirements
• Visually inspect rooms for cleanliness and immediately report guest belongings that have

been left behind

• Lift approximately thirty-five (35) pounds of equipment or supplies, using safe lifting

techniques

• Twist, bend, reach and stoop to push heavy carts, approximately one hundred (100)

pounds

• Good communication skills, both written and verbal, using written communication skills

to mark completed rooms on daily paperwork

• Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing,

listening and hearing ability and visual ability
Requirements:

• Schedule, evaluate and direct all housekeeping associates, including room attendants,

houseaides, floor supervisors and laundry associates.

• Coach and counsel associates, providing disciplinary action when and if necessary.
• Help coordinate all daily activities and plan for sufficient staffing to clean guest rooms

and public areas.

• Review the Manager on Duty log and follow up where needed.
• Efficiently inspect guest rooms and public areas daily to ensure the quality assurance

program is being followed.

• Ensure sufficient inventory of supplies and cleaning materials is maintained.
• Responsible for supervising the daily operation of both housekeeping and in-house

laundry.

• Responsible for interviewing, hiring and training of new housekeeping team members.
• Follow up to ensure routine projects are completed, such as carpet shampooing, wall washing, mattress rotations, etc.
• Provide associates with the tools they need to perform their jobs.
• Participate in and lead, when appropriate, department meetings, weekly staff meetings,

rooms team meetings, monthly housekeeping inventory of supplies, safety committee
meetings and property MOD program.

• Promptly report all maintenance problems encountered and follow up on the repairs.
• Ensure the key issuance procedure is being followed to safeguard hotel and guest

security.

• Take responsibility for the hotel Lost and Found department.
• Accurately produce and approve budget for the Housekeeping Department and weekly

payroll forecasts, in conjunction with the