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Form of workJob Description
The Housekeeping Supervisor will assist the Executive Housekeeper and General Manager in maintaining the overall smooth operation of the Housekeeping Department and would also assist in making the schedule. The ideal candidate will supervise, train, and inspect the performance of assigned room attendants, laundry attendants and floor house persons, ensuring that all procedures are completed to the hotel's standards.
The Housekeeping Supervisor will assist with cleaning when necessary to achieve optimum service to guests. They will also ensure all safety, security and Hotel policies/procedures are observed and that areas of responsibilities (keys, linen, supply closets and storeroom) are well-maintained.
Responsible for the cleanliness and overall appearance of guest rooms.
? Vacuuming and sweeping carpets and floors.
? Mopping floors as needed.
? Dusting, brushing, polishing and vacuuming furniture.
? Dusting and cleaning room decorations, appliances, and structural surfaces (e.g. wall fixtures, windowsills, vents).
? Changing linen and making beds.
? Cleaning showers, tubs, sinks and bathroom items.
? Removing used guest amenities and trash.
? Replenishing guest amenities and supplies.
? Inspecting rooms for safety hazards and for the operating condition of equipment and reporting same to maintenance.
? Checking for damaged linens.
? Reporting lost and found articles, maintenance problems, or special room problems (e.g. pets in the room) to a supervisor.
? Maintaining storage rooms and stocking carts.
? Emptying linen from housekeeping cart into laundry cart.
? Recording room status on work assignment sheets.
? Providing information to guests about hotel services, facilities, and other amenities.
? Providing information to guests about local attractions/services.
? Preparing rooms for guest arrival and responding to special guest requests, such as delivering newspapers or cleaning a spill.
? Listening and responding to guests? requests or complaints.
· This is not an inclusive list of job duties and responsibilities.
