Housekeepers

Job Summary:

The Housekeeper oversees housekeeping and assists in the performance of their job duties such as cleaning, sanitizing, and maintaining the facility to company and guest standards. Responding to inquiries, resolving issues or concerns. The Housekeeper has the primary objective of driving the vision for company and guest standards. Housekeeper is accountable for shaping and delivering the business’s production in order to drive the overall performance of the department. The Housekeeper balances company and guest demands with delivery and execution. The Housekeeper oversees cost effectiveness, productivity, and the provision of customer demands that nurture continuous improvement.

Duties/Responsibilities:

• Acknowledge and greet guests with a warm and friendly smile.
• Provide prompt and courteous service to others.
• Assist team members in the housekeeping department.
• Ensure the cleanliness of guest rooms in accordance with the Department of Health and company standards.
• Review daily assigned inventory of arrivals and departures.
• Obtain supplies to complete assignments.
• Clean the resort guest rooms / condos daily including, but not limited to: Dusting, Vacuuming, cleaning bathrooms, Kitchen area, Common areas, folding towels, etc.
• Clean up to 7 units per day, public areas and additional if needed.
• Transport dirty linens/towels, remove them from corridor floors to the linen room.
• Clean/dust corridor walls, base boards, windows, and sanitize high touch areas and elevators.
• Clean vending and ice machines.
• Clean Trash and Recycle Rooms, Laundry Room floors, walls, and baseboards.
• Remove trash and recycle materials to appropriate areas throughout the day.
• Moving furniture.
• Perform quality cleaning to meet required standards within set time limits.
• Properly submit all lost and found articles left in guestrooms.
• Strong attention and care to details; enjoyment of cleaning.
• Responsibility, reliability, and honesty.
• Making and changing bedding of all types.
• Touching up windows, walls, and baseboards
• Cleaning patio / balconies, floors, and furniture.
• Replacing amenities in the Guest’s rooms.
• Changing shower liner and curtains on certain days.
• Stocking carts and / or baskets with amenities and linen / terry.
• Replacing any items utilized by Guests during their stay, such as portable cribs, rollways, coffee makers, ironing board, or refrigerators.
• Clean and/or replace glasses, mugs, coffee makers, and carafes when servicing the rooms.
• Deep cleaning as assigned on a special project days.
• Utilize specialized housekeeping equipment (floor machines, extractors, etc.) to deep clean guest room balconies and bathroom.
• Organize and review weekly progress.
• Flexibility and willingness to adapt to changes. 
• Driven and self-motivated.
• Maintain customer privacy, behave with open-mindedness and cultural sensitivity.
• Contributes to long- and short-form integration proposals and topline concepts.
• Oversee operational software and operations.
• Support the team on all integrations and proposals.
• Planning, designing, and executing projects.
• Strong attention to detail and problem-solving ability.
• Implement quality assurance standards and provide accurate feedback.
• Ensure performance, reliability, functionality, and compatibility is up to company standards.
• Patience and the ability to maintain a professional demeanor.
• Performs other related duties as assigned.
• Enforce health and safety precautions.
• Follow all safety and state guidelines for preventing transmission of Covid-19 and other illnesses.

Required Skills/Abilities:

• Passion for providing exceptional service to guests and team members.
• Knowledge of performance evaluation and budgeting concepts.
• Understanding of quality standards and health & safety regulations.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite, Adobe, Google Suite, or related software.
• Ability to frequently lift, move and/or push up to 50 pounds without assistance.
• Ability to sit, walk, climb up and down stairs repeatedly for extended periods of time.
• Uneven surfaces, wet grass, and mud while walking or driving.
• Natural or man-made terrain hazards on the job site.
• Kneel, stoop, crouch, squat, bend, or crawl.
• Outside steps and inclines consistent with a natural landscape and terrain.

Education and Experience:

• High school diploma or equivalent, required.
• At least two years related experience required.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand, sit, or walk for an extended period of time. The employee may frequently be required to stoop, kneel, and crouch for duration of shift (eight hours or longer). The employee will need to use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move and/or push up to 50 pounds without assistance. The work site, as well as the layout of the area around it, can contribute to hazardous conditions when working on the grounds or just walking to a job site.