Address
Form of work
SalaryDescription
About our Company:
Transformed from a 1930’s ultra-modern motor court, Hotel San José is a 40-room urban bungalow-style hotel situated behind stucco walls amidst lush garden courtyards located on South Congress Avenue. Known as the quintessential Austin hotel experience, San José serves as a gathering place and community activity hub for locals and visitors alike with unique event programming (such the annual South x San Jose and Pet Parade) and nearby Jo’s Coffee, our local coffee purveyor and coveted people-watching spot.
Hotel San José is proud to be a part of Bunkhouse, which is a hospitality company created by hotelier Liz Lambert that believes in inspired design, connection to place and the value of community. Bunkhouse has designed and developed a celebrated portfolio of hospitality projects including Hotel San José, Hotel Saint Cecilia, Austin Motel, and Jo’s Coffee in Austin, Hotel Havana and Ocho in San Antonio, El Cosmico in Marfa, Texas, The Phoenix in San Francisco, California, and Hotel San Cristobal in Baja, Mexico.
- High school education preferred
- One (1) year related experience in hospitality or service industry
- Must be able to speak, read, write and understand the primary language(s) of the workplace
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedures manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of employees or guests
Bunkhouse is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.
- Responsible for completing an in-room checklist for each room you are assigned to
- Notify Housekeeping Supervisor and/or immediate supervisor about any guest rooms that need to be placed out of order for maintenance concerns
- Responsible for cleaning of guest rooms, public spaces, exteriors and Back of House daily
- Continually maintain inventory of linens, cleaning supplies and guest amenities to ensure adequate supplies in accordance with established par levels and timeframe
- Maintain the storage rooms with at least one (1) par clean at all times
- Report and correct any deficiencies noted in guest rooms or public areas to the appropriate individuals
- Assist in the timely completion of all projects including mattress rotation, window washing, deep cleanings, etc.
- Assist in implementation of special projects
- Maintain a positive relationship with employees and guests
- Maintain constant communication between all departments (i.e. room status)
- Promote and encourage guest name recognition at all times
- Possess knowledge of all guest services and amenities
- Ensure all calls are answered in a courteous, professional and efficient manner
- Maintain a high level of cleanliness and safety in the work area
- Maintain an increased awareness of safety issues throughout the property
- Keep abreast of safety and OSHA requirements
- Be familiar with all safety and emergency procedures
- Attend all relevant meetings
- Adhere to all standards of operations, policies and procedures, manuals, memos and oral instructions
Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.
- The noise level in the work environment is usually moderate
- The person having this position may have to lift up to fifty (50) pounds on a daily basis; anything over fifty (50) pounds is considered a minimum two (2) person lift
- The person having this position may have to sit for one (1) hour, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day
The work environment characteristics described herein are representative of those an employee typically encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- BE REAL. We treat everyone like human beings. We are respectful and authentic, we listen, and we develop meaningful relationships with guests, customers and each other. We encourage our employees to have a voice and to use it to improve the work we do.
- CREATE MAGIC. In design, service and all things, we go above and beyond to inspire. Every detail counts, and we believe that our work is a collaboration that depends on all of us bringing our creativity and passion to work with us every day.
- BE HERE NOW. In our work, creating a sense of place is important. We contribute to the fabric of our respective communities by honoring, representing and supporting the communities in which our businesses exist. We make it our goal to be experts on our cities, and we leave travelers with a sense of where they have been.
- EMBRACE ADVENTURE. We don’t always know where the road will lead, but we know that we’ll have each other along the journey. We strive to learn and grow from our experiences, to create meaningful structure along the way and, in some cases, to embrace chaos when necessary.
- LOOK TOWARDS THE FUTURE. We work with a spirit of continuous improvement in all areas. We seek to provide a path of growth for all of our employees and for Bunkhouse as a whole.
Qualifications
Behaviors
Preferred
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
