Housekeeper

POSITION: Housekeeper
SUPERVISOR: Housekeeping Services Coordinator or Environmental Services Director
EMPLOYMENT STATUS:
Exempt Status
Non-exempt Status
POSITION SUMMARY:
The housekeeper is responsible for the delivery of housekeeping services to each resident in at the
community. You must coordinate and communicate with all housekeeping and other team members in
maintaining a holistic perspective of service for each resident. Also, actively engage yourself in
supporting, introducing and implementing activities that maximize each resident’s identity, abilities and
interests.
Assume cleaning responsibilities for all residences and common areas on a scheduled basis. Keep all areas
of the community clean, neat, attractive and safe for residents, guests and team members at all times.
DUTIES AND RESPONSIBILITIES:
1. Resident Apartments
a. Weekly
i. Change Bed Linen (linen delivery)
ii. Dust Furniture
iii. Vacuum
iv. Empty Wastebaskets
v. Clean and Sanitize Bathroom and Kitchenette:
1. Clean toilet bowl, sinks and counters
2. Tub and shower doors
3. Mirror(s)
4. Mop floor
5. Clean towels, washcloths and bath mat
6. Extra supply of toilet tissue
b. Monthly
i. Defrost Freezer, if Applicable
ii. Clean inside windows
iii. Sweep down cobwebs
iv. A/C filter cleaning
v. Review apartments for repairs and maintenance needs and then report to Housekeeping
Services Coordinator or Environmental Services Director
2. Common Areas – including lobbies, halls, stairs, elevators, landing areas, activity and/or game room,
television room, dining room, model units, public bathrooms, guestrooms, etc. (not including kitchen.)
a. Daily - areas as specified by community Housekeeping Services Coordinator, Environmental
Services Director or Executive Director
(Including: ).
i. Dust Furniture
ii. Vacuum
iii. Wash Windows
b. Daily - public restroom - to be cleaned and sanitized as described above in resident bathroom.
c. Weekly - areas specified by community Housekeeping Services Coordinator, Environmental
Services Director or Executive Director
i.
ii.
Page 2 of 3
Frontier Management LLC
Job Description - Housekeeper
Revised: 1/1/2016
3. Thorough cleaning of vacant apartments and readying them for occupancy (vacant apartments should
also be cleaned on the regular weekly schedule).
4. Laundry of linens including sorting, washing, folding and delivery.
5. Maintain housekeeping cart in a clean and orderly manner.
6. Keeping a linen and cleaning supplies inventory. Notifying community Housekeeping Services Coordinator
or Environmental Services Director when items will need to be ordered (giving supervisor at least a two
week order time).
7. Monitoring and notifying the Housekeeping Services Coordinator or Environmental Services Director of
maintenance problems.
8. Maintaining Resident Rights to the best of your ability and assisting them in the use of laundry machines,
etc.
9. Comply with all government laws, regulations and all company policies regarding the cleaning and
sanitizing of the facility.
10. Follow safe guidelines for the use of specific chemicals, must be familiar with emergency procedures if
chemicals are misused.
11. Present a professional demeanor that communicates to current and prospective residents the corporate
philosophy of service, goodwill and genuine interest in the resident’s unique needs. Conduct yourself and
your business at all times so as not to detract from or reflect adversely on the reputation of the property.
Handle all resident concerns and complaints with finesse and in a caring, polite and professional manner.
12. Perform other duties that may be set by the corporation or specified by the Executive Director,
Housekeeping Services Coordinator, or Environmental Services Director; completing all assigned duties
which may change from time to time according to resident needs, staffing levels, and working
circumstances.
UNIVERSAL PRECAUTIONS:
Exposure to blood/body fluid likely.
PHYSICAL REQUIREMENTS:
Be able to safely lift 50 pounds independently and more with assistance. Ability to stand and walk for
long periods of time. Frequent lifting, pushing, pulling, moving of equipment, climbing, bending, and
stooping. Requires visual acuity and the ability to interpret requests from residents and staff. Able to
climb stairs and ladders.
OTHER REQUIREMENTS:
Routinely performs duties in a safe and conscientious manner. Able to follow instructions, accept
constructive criticism, work harmoniously with others, work varied shifts, able to work with ill, disabled,
elderly and emotionally upset residents. Must be familiar with cleaning supplies and/or chemicals and
their uses. Must be clean, tidy and appropriately dressed. Knowledge of professional cleaning equipment
and supplies. Must know how to use common house cleaning devices; brooms, mops, floor waxers and
polishers.