Housekeeper

JOB SUMMARY:

Responsible for cleaning and maintaining the guest rooms, public areas, back of the house areas such as linen room and laundry areas, according to company procedures and at a level that meets or exceeds company standards.

ESSENTIAL JOB FUNCTIONS:

This description is a summary of primary responsibilities and qualifications and is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Stock cart to ensure that enough cleaning needs, equipment and amenities are available to properly clean each room.
• Observe knocking procedures upon entering a guest room.
• Clean the guest rooms assigned and ensure the amenities are stocked for each cleaned room.
• Complete entire housekeeping checklist.
• Report clean rooms to supervisor for inspection.
• Report any damages or hazards that are present in guest rooms, i.e., burned out light bulbs, broken furniture, broken lights, etc.
• Secure guest room doors upon exiting the room.
• Keep the hallways, carts and service area neat at all times.
• Turn in all lost and found items and all guest room keys.
• Adhere to all company policies and procedures.
• Follow safety and security procedures and rules.
• Know department fire prevention and emergency procedures.
• Utilize protective equipment.
• Report unsafe conditions to management.
• Report accidents, injuries, near-misses, property damage or loss to management.
• Provide for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
• Perform any related duties as requested by management.
• Assist other housekeeping personnel when needed.

KNOWLEDGE, SKILLS & ABILITIES:

• Ability to push or pull at least 80 lbs.
• Bend, crouch, kneel and reach to dust, clean and make beds.
• Stand and walk for varying lengths of time, often long periods.
• Maintain communication to provide information, answer questions and offer required services.
• Visually inspect rooms for cleanliness and retrieve guest belongings that have been left behind.
• Use written communication skills to mark completed rooms on daily paperwork.
• Move fingers, arms and hands quickly and easily to perform cleaning duties.
• Lift all equipment and supplies on and off cart.

PHYSICAL DEMANDS:

• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.