Housekeeper

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide exceptional customer service to all hotel guests, making their stay as

comfortable and accommodating as possible while achieving team and Brand goals.

• Perform quality assurance (QA) requirements for the department.
• Rotate linen changing following extended stay schedule.
• Thoroughly clean assigned rooms, i.e., sweep, mop, vacuum, dust, clean commode,

clean mirrors and windows, change linens, make beds, clean iron caddy, and empty

water from iron.

• Perform other general cleaning, i.e., vanity areas, coffee makers, etc.
• Maintain kitchen suite in accordance with extended stay standards.
• Check shower curtain for mildew, and scum, and clean accordingly.
• Properly replace linen and guest amenities as needed.
• Clean and stock Suite Attendant carts and maintain in a presentable manner.
• Check for missing and/or damaged furniture, equipment, etc., and report it to the

Head Housekeeper. Fill out and turn in a work order to Head Housekeeper.

• Properly label lost and found articles and turn them in.
• Report maintenance problems in guest rooms immediately.
• Responsible for proper administration of key control for issued keys or keys left by

guests in the suite.

• Maintain security for guests and property by keeping room doors locked at all times.
• Work in the laundry area as necessary.
• Remain highly visible and be readily available for guests at all times.
• Take initiative to offer assistance or answer questions throughout the hotel.
• Willingness and ability to train new associates.
• Complete maintenance work orders and deliver to the supervisor in a timely manner.
• Thoroughly understand and implement the Brand service culture.
• Perform all shift checklist responsibilities.
• Support team members to ensure the team’s entire workload is completed daily May be asked to operate a motor vehicle in the course of running errands for the

hotel.

• Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

• None

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty

satisfactorily. The requirements listed below are representative of the knowledge, skill,

and/or ability required. Reasonable accommodations may be made to enable individuals

with disabilities to perform the job functions.

Education and/or Experience:

• High School diploma or GED preferred.

• No previous required, but preferred.
• Knowledge, Skills and Abilities:
• Ability to maintain confidentiality of business and financial matters and information

related to the property, owner(s), partners, guests, associates, etc.

• Good interpersonal skills. Ability to work in a courteous, tactful, and patient manner

with other associates, management, guests, vendors, suppliers, and other members of

the general public conducting business with the property.

• Ability to communicate effectively.

• Ability to work in a fast-pace, high-energy and demanding work environment.

• Basic knowledge of hotel operations or ability to learn quickly.

• Ability to work as a team player with all levels of associates.

• Dedicated, hard-working, self-motivated.

• Practice safety standards at all times.

• Skilled in the operation of tools and equipment listed below.

• Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff

equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

• Prompt and regular attendance.

• Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24

hours a day. Department schedules must accommodate fluctuating business

demands and associates may be asked to work shifts other than those they prefer or

normally work and overtime as required.

• Comply with hotel and/or department uniforms and professional behavior and

Job Type: Full-time

Willingness to travel:

• 25% (Preferred)

Work Location: In person

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Job Type: Full-time

Pay: $16.00 per hour

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Morning shift
• Rotating shift

Work Location: In person