Address
Form of workHouse Attendant PTLocation: Honolulu, HI, 96815Job Description:
Hyatt Place Waikiki Beach is currently looking for a responsible Part-Time House Attendant!
At Hyatt Place Waikiki Beach we offer 426 spacious rooms, a wealth of amenities like breakfast, Wi-Fi, hotel pool, and on-site event space. Our Hotel in Waikiki Beach is located near exciting attractions like The Bishop Museum, Iolani Palace, and many others.
About Sightline Hospitality
San Francisco based Sightline Hospitality, LLC is a hotel management company of a portfolio of Full-service, Limited Service and Boutique hotels across the United States, including Hawaii. Our unique and thoughtfully designed collection of boutique hotels, spas, and restaurants offer remarkable experiences across the United States. Through warm, welcoming, and genuine service, our staff creates memorable lodging, dining, and wellness for our guests. We pride ourselves on a collaborative workplace whose foundation is our staff, our guests, and our communities. The success of our business begins and ends with you!
Job Duties
- Be completely familiar with all hotel information necessary to increase revenues and enhance customer satisfaction, including current rate structures and sales strategies: current special rates and restrictions: types and location of rooms and suites available; and services, costs, hours and location of all hotel amenities, facilities, and outlets. To maintain awareness of current business levels.
- To react immediately, in a positive way, to resolve guest complaints, problems and suggestions, when necessary, referring to Hotel management.
- Complete shift checklists and special projects as assigned.
- Assist keeping the hotel to include lobby areas clean and well organized.
- Be available to work irregular hours, including evenings, weekends, and holidays.
- Be completely familiar with hotel emergency procedures, and provide, calm, reassuring assistance to guests and fellow employees in the event of an emergency.
- To follow all company policies and procedures.
- To immediately report all suspicious occurrences and hazardous conditions.
- To always maintain the cleanliness and safety of work areas.
- Follow all company safety standards, including proper equipment handling to avoid injury to yourself and others.
- To attend all mandatory meetings as directed.
- To perform other tasks, including cross-training, as directed.
Essential Experience/Aptitudes:
- Fluency in English (verbal and written) is required.
- A minimum two years’ experience in a customer/guest service and/or public contact related job is desired.
- Must have High school diploma or equivalent.
- Must be computer literate with a knowledge of Word and Excel.
Desired Skills/Experience:
- Excellent interpersonal skills and the ability to work well with co-workers and the public.
- Possess a courteous, friendly, and professional manner.
- Independent thinker and a ‘quick study’.
- Good team player.
- Willingness to go the extra mile.
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum of supervision.
- Ability to solve practical problems and deal with a variety of situations.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
- Ability to work well under pressure and handle multiple tasks at once.
- Must be punctual with regular and reliable attendance.
Essential Physical Abilities:
- Endure various physical movements throughout the work areas, such as reaching, bending and stooping.
- Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 40 lbs.; and lift and/or carry or otherwise move packages, boxes, and luggage.
- Periodically required to work at a very fast pace, under pressure.
Full-time Benefits Include:
- 401K program
- Health, vision, dental, and life insurance options
- Time off benefits
- Employee discount for stays at hotels within Sightline Hospitality’s expanding portfolio
Sightline Hospitality LLC is an Equal Opportunity Employer and welcomes applicants and employees of all backgrounds. M/F/D/V/SO
