Hotline Program Manager - Sid

Summary
AMENDED - Closing date extended thru December 8, 2023
*PLEASE NOTE THAT THIS VACANCY ANNOUNCEMENT IS ONLY OPEN TO CURRENT USPS-OIG EMPLOYEES. OTHER APPLICANTS WILL NOT BE CONSIDERED.
The Office of Investigations is seeking a highly motivated, detail-oriented individual to serve as the Hotline Program Manager. This Manager Band position is physically located in the Special Inquiries Division in Arlington, VA.
This job is open to

• Internal to an agency
  Current federal employees of this agency.

Clarification from the agency
Current USPS-OIG employees only.
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Duties
In-Office Requirement:
The U.S. Postal Service, Office of Inspector General values collaboration, teamwork, and effective communication to foster our dynamic working and learning environment. The position adheres to our agency's telework policy to facilitate this and requires an in-office presence of at least two days per pay period. Remote work is not available for this role.
This announcement provides an opportunity for a reassignment/promotion to the position of Hotline Program Manager (1801), Manager Band for the Office of Investigations, Hotline Team in Arlington, VA. The candidate will supervise the activities of the Hotline staff engaged in the receipt, review, disposition, and analysis of allegations/complaints of fraud, waste, and misconduct concerning the United States Postal Service. Complaints are received via webform, telephone, e-mail, letter, voice mail, and fax. Candidates will be evaluated on the skills that they possess that are directly related to the duties of the position and the experience, education and training that indicate the applicant's ability to acquire the knowledge and skills needed to perform the duties of the position. Only those candidates who meet all qualification and eligibility requirements and who submit the required information by 11:59 PM EST on Friday, December 8, 2023 will be considered.
The USPS OIG uses a Pay Banding system, which is equivalent to the Federal GS scale. Grade and salary determinations will be made based upon a candidate's education and professional experience.
This position is being advertised at the Manager Band level, equivalent to a GS-14. The salary range for this position is $138,993 - $178,700. The salary figures include locality pay.
Relocation expenses may be paid.
Travel Required
Occasional travel - You may be expected to travel for this position.
Supervisory status
Yes
Please note that the duties and responsibilities associated with this position may vary based upon the agency's needs at the time of hire. The following description of major duties and responsibilities is only intended to give applicants a general overview of the expectations.

• Provide authoritative advisory service and/or develop authoritative policy interpretations in the processing of all Hotline complaints.
• Identify and resolve, as applicable, unique issues where no policy exists, recommending innovative solution(s) to address new needs and/or issues.
• Ensures staff review of allegations utilizing one or more of the following actions: (1) conducting further interviews with complainants; (2) reviewing related records and files to determine the validity of allegation; and/or (3) interviewing responsible staff at United States Postal Service (USPS) area and district offices.
• Reviews staff responses to allegations. Determines whether replies are responsive or in need of additional action. Ensures that all information is entered into the system.
• Must have strong written and oral communications skills, be able to effectively multi-task, and be able to collaborate with internal and external stakeholders.
• Gather and compile data and reports in support of Hotline reporting requirements.
• Work with the Hotline Director on special projects and initiatives.

Requirements
Conditions of Employment

• Must be a current USPS-OIG employee.
• Must be able to obtain and maintain Top Secret security clearance.
• Must be able to obtain and maintain a government-issued credit card.
• May be required to successfully complete a 12-month probationary period.

Qualifications
MINIMUM QUALIFICATIONS
You must meet ALL of the minimum qualifications listed below.

• Current USPS-OIG career employees.
• Bachelor's degree from an accredited college or university.
• Demonstrated leadership ability.
• Received at least a met expectations rating on your most recent performance appraisals (FY 2022 and 2023). If a performance appraisal is not available, you must submit a separate statement with the reason a performance appraisal is not available.

DESIRABLE QUALIFICATIONS

• Knowledge of hotline/call center operations
• Advanced Degree from an accredited college or university
• Knowledge of Postal Service operations
• Knowledge of SharePoint, Power BI and Microsoft Office Suite
• At least 5 years of professional federal experience supporting a federal law enforcement agency or Office of Inspector General
• Participated in the National Leadership Development Program (NLDP)

Requirements
Applicants that do not meet the eligibility requirements will not be considered.
EVALUATION FACTORS
You must have the experience, knowledge and skills as listed in EACH of the evaluation factors. Failure to demonstrate that you meet all of the evaluation factor requirements as listed below will result in a score of zero (0); an ineligible status, and you will not be referred for further consideration. Include your major accomplishments relevant to the position requirements in your resume.
Your resume MUST reflect that you have experience, knowledge and/or skills in each of the following Evaluation Factors listed below:

1. Demonstrated experience using project management best practices in supervising, planning, and in providing coordination and support to agency priorities.
2. Demonstrated experience in managing employees and/or projects with an emphasis on promoting maximum staff utilization, development, and handling disciplinary issues.
3. Demonstrated ability to define problems, analyze alternatives, and recommend solutions to difficult problems or issues.
4. Ability to communicate effectively, both orally, in writing, and graphically, facts and circumstances in a manner understandable to management officials. Experience with presenting, training, and advocating for analytical solutions and methods.

You will no longer be considered for this position if you receive a zero (0) rating on any evaluation factor.
Failure to demonstrate that you meet all evaluation factor requirements will result in a score of zero (0). Upon receipt of a zero score, you will be deemed "not minimally qualified," and you will not be referred for further consideration.
In order to be considered for this position, you must submit a complete application package by 11:59 PM EST on Friday, December 8, 2023, which includes the following documents:

• A Resume, which MUST reflect that you have experience, knowledge and/or skills in each of the Evaluation Factors listed above.
• Received at least a met expectations rating on your most recent performance appraisals (FY 2022 and 2023). If a performance appraisal is not available, you must submit a separate statement with the reason a performance appraisal is not available.

Education
Education must be accredited by an institution recognized by the U.S. Department of Education. Applicants can verify accreditation here: www.ed.gov/admins/finaid/accred. Special Instructions for Candidates with Foreign Education: Education completed outside the United States must be deemed equivalent to that gained in U.S. education programs. You must submit all necessary documents to a private U.S. credential evaluation service to interpret equivalency of your education against courses given in U.S. accredited colleges and universities. For further information visit:
http://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html .
Additional information
Please contact an internal Human Resources Representative if you have any questions about your USPS OIG Employee Benefits.
This agency provides Reasonable Accommodations to applicants with disabilities. If you require accommodations for any part of the application and/or hiring process, please send an email to jobs@uspsoig.gov. The decision on granting an accommodation request will be made on a case by case basis.

• Benefits
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  Review our benefits
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
The Human Resources Office will review your resume and supporting documentation to ensure that you meet the minimum qualifications required for this position. You will no longer be considered for this position if you: receive a zero (0) rating on any evaluation factor; fail to attach all required documentation; if your application materials indicate that you are not minimally-qualified for this position; or if you fail to qualify on the interview. Only the top-rated candidates will be referred to a review official or the selecting official for further consideration. Top-rated applicants may be required to participate in an interview. Your rating may be further adjusted or rated as ineligible by the review official or the selecting official based on your interview performance. Once all applicant scores are finalized, the selecting official will make a final decision. NOTE: If you receive a zero (0) rating on any evaluation factor or on the interview, you will be considered NOT MINIMALLY QUALIFIED for the position and rated ineligible.

• Benefits
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  Review our benefits
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  You must submit all required documents by 11:59 PM EST on the closing date of this announcement, Vacancy Announcement IA 24-06-12191843-DR, by closing date Friday, December 8, 2023.
  1. RESUME - Required, when completing your online application or uploading your resume, you must categorize it as a "Resume" document). IMPORTANT: You will be asked questions in the self-assessment questionnaire. It is essential that your resume and supporting documentation provide sufficient information to substantiate your responses to the self-assessment questionnaire.
  2. COMPLETE OCCUPATIONAL QUESTIONNAIRE. Click the "Apply Online" button and follow the prompts to complete the Occupational Questionnaire. (Required: You must click on "Submit My Answers" button at the end of the Questionnaire to complete this process)
  3. PERFORMANCE APPRAISAL (FY 2022 and 2023) - Required, dated within the last 15 months. This is required from all applicants including Federal, USPS, OIG, and private sector employees. If a PERFORMANCE APPRAISAL is not available, you must submit a separate statement with the reason a performance appraisal is not available. (Required: Upload and save as "Performance Appraisal" document.) NOTE: An SF-50 IS NOT acceptable as a performance appraisal.
  4. UPLOAD SUPPORTING DOCUMENTS which may include:
  
  • Certificates or Licenses, if applicable. Upload and save as "Other" document.
  
  If you are relying on your education to meet qualification requirements:
  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
• How to Apply
  o apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on the closing date, Friday, December 8, 2023, to receive consideration.
  
  • To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents.
  • You will need to be logged into your USAJOBS account or you may need to create a new account. You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application.
  • You will receive an email notification when your application has been received for the announcement.
  • To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select ...