Hotel Restaurant Lead

Welcome to our newest addition, The Eddy Hotel Tapestry Collection by Hilton! The Eddy Hotel is a unique and original concept yet part of the Hilton brand as a Tapestry hotel. The Eddy Hotel is owned and operated by Capri Hospitality Management. Capri is a management company that owns and operates seven hotels in the western US, with more on the horizon. We have been in business since 1928 and our corporate headquarters are in Tucson, Arizona. We are a growing company that likes to promote from within. Please visit our website at www.caprihm.com to learn more about our company.

About The Eddy Hotel

• Unique concept inspired by the company’s family history
• Centrally located and situated among the desert foothills of the Santa Catalina Mountains
• Hilton Tapestry
• 106 rooms
• 3,000 sq ft meeting space
• Full-Service Restaurant and Bar with Light Fare
• 120 seat capacity indoor/outdoor open flow culinary experience for light fare and beverages

The Eddy Hotel is actively recruiting a Restaurant Lead who passionate for hospitality, guest service and team member relations.

The Restaurant Lead is to support and organize the activities and services of restaurant according to hotel brand standards and in the hotel’s continuing effort to deliver outstanding guest service. The ideal candidate will lead the team by example, through training and developing to exceed both guest and company expectations, maintain a positive work environment, and support the team.

The Eddy Hotel is an Equal Opportunity Employer. Diversity is important to us and not only welcomed but encouraged. Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.

Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.

Why should you join our team?

• If you are looking for a culture where you make a difference and truly are part of a successful team, then we are the place for you.
• We strive to grow our team with people who share our passion and energy for creating the best experience for our guests and team members!
• We offer competitive wages and opportunity for advancement.
• Benefits include medical, dental, vision, supplemental gap medical, accident, short term disability, 401(k), 401(k) company match, vacation, holiday and other types of supplemental pay.
• All associates are eligible to participate in the Hilton Employee & Friends Team Member Travel Program.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assists in the management of restaurant operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, systems use and management, scheduling, policy & procedure implementation and enforcement and meeting participation and facilitation.
• Monitor and develop team member performance to include, but not limited to, providing supervision and development, conducting counseling and evaluations and delivering recognition.
• Monitor and assess product and service and satisfaction trends, evaluate and address issues and make improvements accordingly.
• Ensure compliance with health, safety, sanitation and alcohol awareness standards.
• Initiate up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue.
• Ensure associates have current knowledge of outlet offerings, products, services, facilities, events, pricing and policies and knowledge of hotel and local area.
• Assist with recruitment, interview and train team members.
• Maintain beverage inventories, and keep inventory records.
• Assist with weekly staff work schedule, based on forecasted occupancy while monitoring labor costs in accordance with budget.
• Maintains regular attendance and is consistently on time.
• Maintains high standards of personal appearance and grooming, which include compliance with the dress ode.
• Performs any other duties as requested by management.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies not listed may be required for specific positions. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Associate demonstrates ORGANIZATIONAL SUPPORT

• Observes and adheres to safety and security procedures, promoting a safe work environment.
• Ensures new hires complete new hire orientation and complete all brand required training.

Associate demonstrates INITIATIVE

• Seeks out new assignments and assumes additional duties when necessary.
• Able to reach effective solutions, poses good questions, consults helpful resources, and does not stop at the first answer they comes across.

Associate demonstrates exemplary DEPENDABILITY / RELIABILITY

• Can be relied upon regarding task completion and follow up.
• Ensures work responsibilities are covered when absent.

Associate demonstrates ACCOUNTABILITY for their job performance

• Takes ownership of all work performed and communicated.
• Completes tasks on time or notifies appropriate person with an alternate plan.
• Ability to follow all brand standards
• Always conducts oneself professionally

Associate demonstrates acceptable PRODUCTIVITY standards

• Organizes resources, performs tasks, and coordinates with other functions to most effectively and efficiently perform work responsibilities and accomplish objectives on a timely basis.
• Assists department in exceeding productivity standards.

Associate demonstrates effective PROBLEM SOLVING

• Identifies and resolves problems in a timely manner, using intuition and experience to complement data.
• Gathers and analyzes information skillfully.

Associate demonstrates WORKPLACE RESPECT to all associates

• Demonstrates knowledge of EEO policy and promotes a harassment-free environment.
• Shows respect and sensitivity for cultural differences.
• Able to build morale and group commitments to achieve goals and objectives.

Associate demonstrates effective ORAL /WRITTEN COMMUNICATION

• Practices attentive and active listening with all employees.
• Listens without interruption and gets clarification.
• Actively participates in meetings, contributing ideas to improve the company.

Associate demonstrates excellent CUSTOMER SERVICE SKILLS

• Solicits customer feedback to improve service.
• Personally demonstrates a commitment to customer service by anticipating and responding promptly to guest needs.

Associate demonstrates effective FINANCIAL MANAGEMENT skills

• Monitors and controls labor costs.
• Seeks approval for overtime, if required.

Associate effectively MANAGES PEOPLE

• Provides regular performance feedback and proactively addresses performance concerns of staff.
• Develops staff so that successful customer service scores are achieved.
• Must have a passion for hospitality and leading team members.
• Ability to follow all hotel policies & procedures

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Two plus years related experience and/or training; or equivalent combination of education and experience.

QUALIFICATIONS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
• Ability to interpret and perform basic computer functions. Knowledge of Outlook, Word, Excel, and Micros.
• Work a flexible schedule that requires extended work hours, nights, weekends, and holidays

SUPERVISORY RESPONSIBILITIES

• Position has management responsibilities of restaurant staff.

WORK ENVIRONMENT

The work environment normally entails the following:

• Indoor work environment
• Minimal to moderate noise levels consistent with hotel environment
• Exposure to cleaning chemicals.

PHYSICAL DEMANDS:

During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.

The physical activity normally entails the following attributes.

Position is expected to:

• Stand more than 2/3 of the time
• Walk less than 2/3 of the time
• Sit less than 1/3 of the time
• Lift up to 50 lbs.
• Push / pull up to 50 pounds.

What to Expect

• Be part of a cohesive team with opportunities to build a successful career.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.

The Eddy Hotel provides the following inclusive hiring information:

· Inclusive of minority and disadvantaged groups

· LGBTQ+ friendly workplace

· Age-inclusive

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Restaurant type:

• Casual dining restaurant

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday

Application Question(s):

• Are you able to work a flexible scheduled and weekends?

Experience:

• Relevant or Similar: 2 years (Preferred)
• Restaurant Server: 2 years (Preferred)
• Supervisor or Shift Lead: 2 years (Preferred)

Ability to Relocate:

• Tucson, AZ 85718: Relocate before starting work (Required)

Work Location: In person