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Form of workThe Hotel Operations Manager is responsible for all duties of the Hotel Rooms division. Oversight of the property's Front Office & Housekeeping departments, inclusive of cleanliness levels in all areas of the property, guest satisfaction, and managing inventory and reservations. Responsibilities include colleague hiring & training, inter-department communications, scheduling, coaching, and purchasing. The Hotel Operations Manager will promote an atmosphere that insures customer and colleague satisfaction. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members. This position reports to the hotel General Manager.
Duties include:
- Responsible for short and long-term planning and the management of the hotels Housekeeping & Front Office operations
- Develop and recommend the budget, labor cost plans, and objectives and manages within those approved plans
- Solid understanding of housekeeping, laundry, and front office supplies, inventory, and pars
- Teach colleagues the importance of, and how-to greet guests and courteously solve guest requests
- See that the inspection program is consistently maintained
- Assure all safety and security policies and procedures are followed
- Work closely with all other Departments
- Inspect some rooms daily
- Experience purchasing linens and housekeeping supplies
- Current on the latest housekeeping and front office technology
- Work closely with vendors to assure proper pricing, delivery, and maintenance
- Experience teaching, supervising, and mentoring multilingual and multicultural staff
- Ensure OSHA and ADA policies are adhered to
- Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. helpful
- Ensures proper staffing levels for customer service goals
- Coach and counsel employees to reflect Hyatt service standards and procedures
Salary: $70,600 - $106,000/ annually
About the Hotel:
The Calistoga Motor Lodge and Spa is inspired by the traditions of American road trips in the 1950s; in addition to our warm and personal guest service, guest rooms, spa, unique guest activities, and restaurant, we offer guests the experience of our three mineral pools which are naturally fed by Calistoga hot springs.
Benefits:
- 401(k) with company match
- Health Insurance (Medical, Dental, & Vision)
- Paid Holidays, Sick Time, & Vacation
- Family assistance policy with PTO following birth or adoption of a child
- Local and Global Discount offerings
- Work-life benefits including well-being initiatives
Calistoga Motor Lodge is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
- 3 years or more of progressive Hotel Leadership experience, preferably with Housekeeping or Front Office
- Service-oriented style with professional presentations skills
- Hotel/Hospitality degree an asset
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service, and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal, and administrative skills
