Hotel Operations Lead

Otium is transforming the future of hospitality. Each Otium is purposefully selected, designed, and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is short or long, Otium ensures a unique yet consistent experience throughout all properties. We are taking stay further for guests with 24/7 on-demand service, crisp linens, and hotel-quality standards. Considering Otium’s expansion plans throughout the Caribbean region, there will be opportunities for extraordinary personal and professional growth for the right candidate. We are looking for someone who breathes hospitality and is energized by it. The ideal candidate is a strong people leader who can inspire and motivate a team to deliver an amazing Otium guest experience while supporting our city operations.

At OTIUM you will:

• Support and provide guidance to Guest Experience Agents by training, coaching, and providing performance feedback with an eye toward execution
• Prioritize, delegate, execute, and support day-to-day tasking to ensure a five-star guest experience
• Guide guests through the Otium experience, ensuring they have an amazing first impression
• Communicate cross-functionally clearly and with compassion
• Work hard to drive down costs and improve continuously Own and update standard
• Operating procedures to support team execution
• Assist in continuous improvement of property maintenance and solve roadblocks proactively
• Analyze property trends to optimize operations and proactively address potential guest issues
• Work closely with the General Manager to build, improve, and identify opportunities to elevate operations for our teammates and guests

WHAT WE LOOK FOR:

• Minimum 3 years of experience managing direct reports; experience in travel & hospitality are considered a plus
• Proven ability to lead, prioritize, and deliver with a focus on driving team performance through coaching, training, and accountability
• Strong affinity to people management and ability to effectively lead a team by example, inspiring people to be engaged and proactive
• Great communication skills, able to define clear action steps for their team members and effectively delegate
• Ability to take the initiative and problem-solve independently
• Detail-oriented and organized
• Ability to adapt and flex to shifting priorities
• Embraces technology for team management and collaboration and is motivated to adopt new and emerging technologies
• Strong ability to establish positive relationships with others
• Thrives in a fast-paced, ever-changing, and challenging daily environment
• Basic Google Suite knowledge required
• Ability to lift/carry items up to 40lbs and stand/walk for extended periods of time
• Must have a flexible schedule and be able to work nights and weekends as business requires.
• This role requires regular access to a reliable smartphone, reliable transportation, and a willingness to travel.

We also have great benefits to make your life easier so you can focus on what you're best at:

• Competitive salary with growth opportunities
• Health Insurance for full-time employees
• Monthly personal wellness stipend
• $500 in annual Otium credits for our properties around the Caribbean
• Free books
• Comprehensive training (learn about every aspect of the hospitality industry)
• A high-energy, start-up environment with smart, dedicated teammates

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected classes.

For more information please visit https://otiumrentals.com/

Job Type: Full-time

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Nights as needed
• Weekends as needed

Work Location: In person