Hotel Night Auditor

The NEW Moxy Madison Downtown is hiring Hotel Night Auditors for the151-room hotel in downtown Madison, WI opening Spring 2024.
** Starting wage for this position is $16.00-$18.00 per hour but final wage will be based on experience**
Owned and managed by NCG Hospitality, this property will be the very first Moxy hotel in Wisconsin, a unique lifestyle hotel brand featuring a rooftop bar and restaurant located downtown.
Moxy boldly breaks the rules of a conventional hotel stay – starting with check-in at the Bar. Communal play spaces and a central bar serves double duty as the front desk, delivering a unique playful experience.
Our Team Members are committed to delivering extraordinary experiences for all guests, while upholding our Core Values: Growth, Fun, Trust, and Responsibility. In return, we offer our Team Members the following benefits, incentives and more.
Core Benefits:

• Paid Sick Time
• Paid time off and anniversary day off with pay
• Paid volunteer hours Earn money for community service!
• Flexible schedules

Team Member Travel Perks:

• Worldwide Marriott and/or Hilton hotel stays starting at $49/night
• Rate based on availability and property brand
• Free night stays at NCG Hospitality hotels

Professional Development:

• Dedicated training and development with opportunities for growth
• 42% of our supervisory/management roles in 2022 were filled internally through team member promotions!
• Educational and professional certification assistance

Health and Wellness:

• Health, Dental and Vision plans
• Virtual telehealth services
• Team Member Assistance Program with mental health resources
• TeleDoc confidential counseling
• Health and fitness monthly reimbursement program

Financial:

• 401(k) retirement plan
• 100% match on the first 3% and 50% match on the next 2% of team member contributions
• Same day pay
• Catch Of The Day Program Earn money for helping other team members and guests!
• Everyone Sells Earn money for bringing in business to our properties!
• Referral program for team members

How do I make an impact on my team?
Our friendly and attentive Hotel Night Auditor is committed to going the extra mile to deliver high-quality service to our overnight guests while performing nightly balancing duties, daily paperwork and shift reports related to the property's business transactions.

• Daily audit, balance, post and report on front desk, rooms, and food and beverage cash and credit operations ensuring accuracy of the property's financial and accounting records and process departmental reports
• Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
• Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
• Promotes house drinks and food utilizing suggestive selling skills whenever possible to
  maximize revenues.
• Prepares beverages and food requested by customers or servers according to standard
  operating procedures.
• Has complete knowledge of the menus, including preparation time, approximate portion
  size and serving procedures.
• Follows alcohol awareness training process to monitor guest behavior and guest alcohol
  consumption.
• Use computer system to make reservations, check-in and check-out property guests, process payments
• Perform tasks such as answering phones, maintain a cash drawer, operate office equipment
• Ensure guest and property safety by knowing all safety, security and emergency procedures

What does success look like in this role?

• Ability to work overnight from 11:00 p.m. until 7:00 a. m.
• Must have 1 year of hotel front desk experience
• Understanding of general accounting practices and ability to compile facts and figures
• Strong oral and written communication and interpersonal skills
• Motivated to maintain excellent customer service reputation
• Strong attention to detail, organization and follow-up abilities
• Reliability and honesty
• Desire to contribute to a supportive and effective team
• Ability to be patient and creatively problem solve

Who is NCG Hospitality?
NCG Hospitality is a real estate and hospitality leader with 25+ properties, including Hilton and Marriott hotels, restaurants, and a conference center. For more than 40 years, NCG Hospitality has explored the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.
As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure. Check out our jobs at ncgcareers.com and join our growing team!
NCG Hospitality is an Equal Opportunity Employer.

• Desire to contribute to a supportive and effective team
• Ability to be patient and creatively problem solve

Who is NCG Hospitality?
NCG Hospitality is a real estate and hospitality leader with 25+ properties, including Hilton and Marriott hotels, restaurants, and a conference center. For more than 40 years, NCG Hospitality has explored the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.
As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure. Check out our jobs at ncgcareers.com and join our growing team!
NCG Hospitality is an Equal Opportunity Employer.