Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required
Ensure all guests feel they are having an exceptional experience at the property
Complete additional bookkeeping, administrative, and accounting procedures as requested
Produce and distribute daily weekly, and monthly reports to hotel management, department heads, and general manager
Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages
Qualifications:
Must be computer proficient; experience with accounting or reservation software is a bonus
Overnight shift; requires flexible hours
Front desk clerk duties, guest services, Night Auditor or previous hospitality experience is preferred but not required
Great communications. and excellent customer service skills are required
High school diploma or equivalent required; some college preferred
About Company
Our Hampton Inn Raleigh/Cary hotel is just off Highway 1, next to WakeMed Cary Hospital, and close to corporate offices. We're just 10 minutes from North Carolina State University and 15 minutes from downtown Raleigh. Find several restaurants within walking distance at the Waverly Place shopping center.