Hotel Housekeeper

Job Title: Housekeeper

Function: Hotel

Department: Hotel Housekeeping

Reports To: Hotel Housekeeping Supervisor

Position Summary: Briefly describe the job's primary purpose or contribution to the department or organization.

The Hotel Housekeeper is responsible for ensuring the cleanliness of guest rooms, floor corridors, stairways, and public areas.

Essential Duties and Responsibilities: List the job's most important functions and responsibilities. Include all important aspects of the job, whether performed daily, weekly, monthly, annually, or any that may occur at irregular intervals.

• Perform cleaning of all areas in the hotel.
• Perform cleaning of all rooms to include mopping, vacuuming, dusting, making beds, emptying trash, and bathrooms.
• Remove all soiled linen and transport to laundry facility.
• Restock guest rooms with the necessary amenities and supplies.
• Remove all trash and debris from rooms.
• Move furniture in rooms to allow proper cleaning and vacuuming.
• Collect used pool towels and transport to laundry facility. Restock pool area with clean towels.
• Assist with laundry functions as needed.
• Notify maintenance in a timely manner of any reported problems with rooms or grounds.
• Assure an environment which emphasizes cooperation, communication, and teamwork with all departments.
• Support compliance with all internal procedures and regulatory requirements, including those associated with underage and intoxicated guests.
• Support current law and policy to provide a work environment free from illegal and discriminatory behavior.
• Complete job duties with minimal supervision, maintain acceptable attendance, and use appropriate judgment.
• Job duties, tasks, work hours, work requirements, and other duties as assigned may be added or changed at any time.

Knowledge, Skills, and Abilities:

• Ability to perform job functions with attention to detail, speed, and accuracy.
• Knowledge of hotel emergency procedures.
• Knowledgeable in the proper operation of all housekeeping and laundry equipment to include vacuum, iron, washer, dryer, etc.
• Knowledge of OSHA regulations, SDS, biohazard protection, bloodborne pathogens and infectious disease hazards. Proper use of hazardous cleaning chemicals and personal protective equipment.
• Must be able to stand/walk for up to eight (8) consecutive hours.
• Answer and respond to all calls promptly. Use of a hand radio.
• Ability to safely move furniture.
• Has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
• Ability to maintain strict confidentiality including, but not limited to, player activity, claim activity, financial data, marketing plans, and policies.
• Ability to analyze and interpret departmental needs and results.
• Ability to solve complex problems and maintain mental concentration for significant periods of time.
• Ability to perform assigned duties under frequent time pressures and in an interruptive environment.
• Ability to perform a broad variety of tasks and deadlines with an irregular work schedule.
• Ability to communicate effectively with guests and all levels of employees in both oral and written form.
• Ability to work in casino and office environment with excessive noise levels, bright lights, and smoke environment.
• Knowledge of all facilities and promotional events available to guests on property.

Job Specific Knowledge: The use of practical procedures and knowledge, specialized techniques, and learned skills.

• Basic - Capable of carrying out uninvolved, standard procedures and/or using equipment or machines which are simple to operate. Typically does not require prior education or experience.

Managerial Knowledge: The planning, coordinating, directing, and controlling activities and resources associated with the organization or function.

• Individual Contributor – Performance of job tasks(s) is highly specific and not involving leadership or direction of others.

Human Relations Skills: The active (either face-to-face or telephone) interpersonal skills needed to facilitate relationships with other people either within (co-workers) or outside (customers, vendors) the organization.

• Basic – Maintains courteous and effective working relationships with others to request or transmit information, ask questions or get clarification.

Thinking: The scope the person must think to perform the essential functions of the position.

• Standardized – Thinking within a well-defined frame of reference and toward specific objectives. This is done in situations characterized by functional practices and precedents.

Problem Solving: The level of problem solving complexity required of the person in performing the essential functions.

• Repetitive – Identical situations requiring resolution by simple choice of known things.

Decision Making: The degree of decision making authority/autonomy required to perform the essential functions.

• Low – Instruction and established work routines and/or close supervision.

Scope: The breadth/scope of impact across the company this position has in performing the essential functions.

• Low – Results affect a unit of the department or may be externally focused and affect a limited segment of customers.

Impact: The degree to which this position affects or brings about the results expected of their department or function.

• Supplementary – One of several/many positions, which contribute to the end results expected of the unit or functions or provide informational/other services for use by others in achieving results.

Up to 100% Lifting < 25 lbs

25% - 50% Lifting > 50 lbs

Physical Demands:

Up to 100% Standing

Up to 100% Walking

Less than 25% Sitting

25% - 50% Climbing

Up to 100% Using hands/fingers to handle or feel

Up to 100% Reaching with hands and arms

Up to 100% Stooping, kneeling, crouching, or crawling

Certificates, Licenses, Registrations:

• Must hold a valid gaming license in accordance with the Illinois Gaming Board.
• Must wear slip-resistant shoes.
• Must complete all company-required training within designated time frames.
• Must obtain direct deposit within one week of start date.

Signature: Date:

Job Types: Full-time, Part-time

Pay: $15.00 - $16.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Experience:

• Cleaning: 1 year (Preferred)

Work Location: In person