Hotel Group Sales And Events Coordinator

Description: Assist Director of Sales and collaborate with On-Site Sales Team and Hotel Operations team. On site Sales Manager, Catering Sales and Event Manager and Revenue Manager. Proactive duties include qualifying all incoming group and business transient leads, then delegating to sales team for contracting. Role must help with dynamic client base of walk in site tours, marketing operations, food and beverage promotions, and ensuring hotel room inventory management with front office manager, for group successful group arrivals. Free on site employee parking. Must be able to build upon comprehensive knowledge of hotel experiences and selling on site event space and full service in house catering to prospective customers, and working to streamline operational efficiencies. Strong attention to detail and thorough follow up is required, in helping manage office administrative duties relating to guest and groups- via hotel phone, email communications, input rooming lists, through the Group Sales office. Entry to Mid level selling duties to small corporate/social/wedding groups and functions, as needed. Strong opportunity for growth and career development in the hotel Sales and marketing industry at a high profile hotel situated ideally in downtown historic Charleston. The right candidate may also perform light selling duties to small groups and meetings as directed by the Director of Sales with the Courtyard Marriott Brand partnership and extensive accessibility to enterprise software operating platforms, data analysis and group pick up reporting.

QUALIFICATIONS:

• Prior hotel/hospitality/front desk experience is strongly preferred but not required.
• Microsoft outlook 365 proficiencies , strong attention to detail, invoicing, accoutning department cross functional training with accounting manager on group banquet checks, credit card authorizations, postings.
• Ability to recognize demand trends and upselling potential revenue streams with group accounts on site and concise on site group account billing, planner points, reputation management in the group close out procesess.
• High School diploma or equivalent is required with College course work in related field preferred. Experience in a hotel or a related field is also preferred.
• Ability to type 55 wpm
• Proficient with Microsoft operating Systems, STS Sales system, and Fosse PMS System a Plus.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and data and basic arithmetic functions.

JOB RESPONSIBILITIES:

• Approaches all encounters with guests and Associates in an attentive friendly courteous and service-oriented manner.
• Maintains regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Possible weekends and Holidays based on business demands.
• Maintains high standards of personal appearance and grooming which include compliance with the Aimbridge Hospitality dress code and wearing name tag when working (per brand standards).
• Complies at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Maintains Sales files in an organized fashion and as per specified standards.
• Maintains Accounts Coverage Program as applicable.
• Demonstrates awareness of established goals for each department and the role played in Sales process to achieve and/or exceed these goals.
• Answers phones; qualifies incoming inquiry calls and ensures all inquiries are dealt with accurately timely and in a professional manner.
• Types sales contracts BEO’s correspondence reports forms directs mail pieces etc. as needed by sales team.
• Maintains lead log and lead statistics to be used for strategic outbound sales.
• Maintains Sales system (i.e. Delphi SalesPro etc.) docs and ensures consistent accurate and working properly.
• Assists managers on creative projects including proposals direct mail pieces invitations special events etc.
• Maintains timely and effective paper flow and communication within department and to other departments.
• Maintains flow of sales contracts through proper distribution to client team and to appropriate dept. head.
• Quotes prices for meeting inquiries and works with respective Sales leadership at the property (i.e. DOS Catering Manager) to handle small groups of less than 10 rooms and small meetings of less than 10 people.
• Works with Sales leadership to detail upcoming functions as needed obtain guarantees confirm arrangements etc.
• Distributes BEO’s Changes Rooming Lists Signed Contracts Revisions etc. to appropriate departments as it relates to meeting and groups.
• Assists guests and clients with small changes requests etc. and completes needed paperwork for Manager.
• Conducts site inspections for the department as needed
• Enters group pickup in sales pro daily and enters preferred production in sales pro monthly.
• Maintains constant paper flow of thank you letters for groups/functions and distributes accordingly to departments and maintain in files.
• Monitors/Orders office supplies and sales collateral to ensure we are properly stocked at all times with full packets collateral supplies and promotional items.
• Calls clients for guarantee numbers for functions 72 hours prior creates/closes house accounts and complete AV order.
• Organizes in house deliveries amenities welcome letters transportation schedules etc. as needed.
• Attends Sales Meetings and take minutes type and distribute accordingly.
• Others items as they relate to the Sales and Marketing effort of the hotel as well as any other items as needed by entire management staff.
• Familiar with all Aimbridge Hospitality sales policies and house rules.
• Ensures Associates are at all times attentive friendly helpful and courteous to all guests managers and fellow Associates.
• Any other duties as assigned by DOS specific to respective property.

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Job Type: Full-time

Pay: $17.50 - $18.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• No nights
• Weekends as needed

Travel requirement:

• No travel

Ability to Relocate:

• Charleston, SC 29401: Relocate before starting work (Required)

Work Location: In person