Hotel Group Reservations Coordinator

Job Description:Group Reservations Coordinator

FLSA Designation: Non-Exempt

Department: Sales

Reports to: Director of Sales

Company Profile:

Here at DoubleTree by Hilton- Greenway Plaza, we cherish our unique Brand Personality, CARE. Your role as team member of DoubleTree by Hilton- Greenway Plaza would be to exemplify all of the standards we uphold, as all things hospitality is our business. We encourage you to explore our career opportunities here at DoubleTree by Hilton- Greenway Plaza as we recognize our Team Members are the key to our guest unforgettable experience.

Job Summary:

The Group Rooms Coordinator is responsible to provide full support for Sales and Marketing group projects related to Reservations.

Job Essentials:

 Handle the turnover of group contracts and verify accuracy in internal systems.

 Provide support for Group Reservations.
 Set up billing patterns and oversee rooming lists for groups.
 Act as liaison with hotel guests.
 Work closely with the Front Desk to ensure accuracy of reservations and room allocations.
 Lead weekly group pickup meetings for follow-ups with cutoff dates and rooming lists.
 Maintain group pick-up reports and communicate with Sales Managers regarding upcoming group cut-offs.
 Monitor room type availability daily.
 Work closely with the Convention Services Manager and Sales Managers with group rooming lists, reservation changes, and group
billing according to contracts and email history.
 Respond to complaints from customers and give after-sales support when requested.
 Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely
manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in
accordance to the “Make it Right” established guidelines.
 Prepare for, participate in, and report out at all necessary internal meetings, conference calls, reporting, planning, and other
communications required for this position.
 Handle individual reservations for VIP clients. Enter rooming lists for group bookings. Ensure that all arrangements, including
upgrades, billing and room blocking requests are handled properly, coordinating with other departments through oral and written
communication.
 Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members
during each shift. Reports all accidents and injuries in a timely manner.
 Ensure work area is clean and clear of debris or any objects that can obstruct the job duties from being performed safely,
efficiently and effectively
 Perform any other job-related duties as assigned

Physical Requirements:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Some lifting may be required.

What we offer:

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Medical, Dental, and Vision Coverage
• 401K
• Paid Time Off

** Bluesky Hospitality Solutions is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected

Characteristics. ***

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person