Hotel Front Office Manager

Job Title: Front Desk Manager
Location: M Hotel Buffalo, NY

Are you an experienced hospitality professional with a passion for providing exceptional guest experiences? M Hotel Buffalo is seeking a Front Desk Manager to join our team. Located in the vibrant city of Buffalo, NY, M Hotel is committed to delivering top-notch service and creating memorable stays for our guests. If you thrive in a fast-paced environment, excel at leadership, and possess outstanding customer service skills, we want to hear from you!

Responsibilities:

• Oversee the daily operations of the front desk, ensuring smooth check-in and check-out processes.
• Train, mentor, and supervise front desk staff to maintain high standards of service and professionalism.
• Handle guest inquiries, requests, and complaints in a timely and courteous manner, striving to exceed guest expectations.
• Monitor room availability, rates, and reservations to maximize occupancy and revenue.
• Collaborate with other hotel departments to coordinate guest services and resolve any issues that may arise.
• Maintain accurate records and reports related to guest activity, payments, and occupancy rates.
• Implement and enforce hotel policies and procedures to ensure compliance and guest satisfaction.
• Assist with administrative tasks, such as scheduling, budgeting, and inventory management.

Requirements:

• Previous experience in hospitality management, with at least 2 years in a front desk or guest services role.
• Proven leadership abilities, with the ability to motivate and inspire a team to achieve common goals.
• Exceptional communication and interpersonal skills, with a focus on providing outstanding customer service.
• Strong organizational and problem-solving abilities, with the flexibility to adapt to changing priorities.
• Proficiency in hotel management software (e.g., Opera, Fidelio) and Microsoft Office Suite.
• Knowledge of local attractions, events, and dining options in the Buffalo area is a plus.
• Availability to work evenings, weekends, and holidays as needed.

Join the M Hotel Buffalo team and be part of a dynamic hospitality environment where your skills and dedication are valued. We offer competitive compensation and benefits, as well as opportunities for career growth and development. If you're ready to take on a new challenge and make a difference in the guest experience, apply now!

To apply, please submit your resume and a cover letter outlining your qualifications and why you're the ideal candidate for the Front Desk Manager position at M Hotel Buffalo. We look forward to hearing from you!

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Buffalo, NY 14225: Relocate before starting work (Required)

Work Location: In person