Hotel Front Office Manager 2Nd Shift

The DoubleTree by Hilton Davenport is currently seeking qualified candidates for the position of Front Office Manager.

Hilton Experience is an asset.

The main responsibilities include: To supervise and where appropriate carry out front desk/night audit duties achieving accuracy of information and delivery of customer service as required by Hawkeye Hotels and the brand standards.

Please note***The working schedule is solely based upon the needs of the hotel business, meaning that the hours worked are directly affected by the hotel’s occupancy. ***

Other responsibilities include but are not limited to:

• Maximize revenue and occupancy through full implementation of yield management strategies
• Provide leadership to the department and maintains an effective position of authority.
• Projects a professional image in all aspects of work performance, which includes but not limited to demeanor, attire, and attendance.
• Practices customer service behaviors, such as listening, initiative, responsiveness, cheerfulness, accommodation, courtesy, honesty, and professionalism.
• Demonstrates good communication skills and helps ensure optimum communication between all shifts, departments, and management.
• Responds to employee concerns, maintenance conditions, guest problems, breach of security, and /or emergencies in accordance with company policy, the brand, and legal requirements.
• Communicates with the General Manager on an ongoing basis any pertinent information regarding the department and hotel issues.
• Assigns tasks and goals and ensures that all work responsibilities and assignments are completed satisfactorily by staff at the end of each working shift.
• Serves as primary trainer for department.
• Demonstrates the ability to perform the duties of the reporting employees, filling in and helping to support those employees.

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, sexual orientation, gender identity, disability or protected veteran status.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekends as needed

Work Location: In person