Hotel Front Desk/Full-time and Part-time

Are you ready for the Adventure of a career with Marriott International? Apply directly on our Marriott careers site to be considered: https://jobs.marriott.com/marriott/jobs/24049797?lang=en-us

Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and provide exceptional customer service. Your role will involve checking guests in and out, answering inquiries, and ensuring a smooth and enjoyable stay for all guests.

Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Check guests in and out efficiently and accurately
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Maintain accurate records of guest interactions and transactions
- Operate phone systems to answer incoming calls and direct them to the appropriate department or individual
- Assist with night audit duties as needed
- Collaborate with other hotel staff to ensure guest satisfaction
- Maintain a clean and organized front desk area

Skills:
- Excellent customer service skills with a friendly and approachable demeanor
- Strong communication skills, both verbal and written
- Proficient in using phone systems and handling multiple phone lines
- Knowledge of hotel management software is a plus
- Ability to handle difficult situations with patience and professionalism
- Multilingual skills are an asset, but not required
- Attention to detail and accuracy in handling guest information

- Other duties as assigned

At our hotel, we value our employees' contributions and offer a supportive work environment. Join our team as a Front Desk Agent and enjoy the following benefits:

- Competitive pay based on experience
- Opportunities for career advancement within the hospitality industry
- Training and development programs to enhance your skills
- Employee discounts on hotel stays

If you have a passion for providing exceptional guest service, we would love to hear from you. Apply now to join our team as a Front Desk Agent!

Job Types: Full-time, Part-time

Pay: $16.00 - $17.00 per hour

Expected hours: 10 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Ability to Commute:

• Charlotte, NC 28217 (Preferred)

Ability to Relocate:

• Charlotte, NC 28217: Relocate before starting work (Required)

Work Location: In person