Hotel Front Desk Supervisor

Front Desk Supervisor

Previous Marriott system experience preferred (GXP Empower, Lightspeed)

Duties:

-Deployed to oversee AYS operations to include Marriott's mobile compliance

AM and PM availability required

- Manage and oversee all Front Desk operations
- Ensure smooth and efficient check-in and check-out processes for guests
- Handle guest inquiries, complaints, and requests in a professional and timely manner
- Train and supervise Front Desk staff to provide exceptional customer service
- Maintain accurate records of guest information, reservations, and transactions
- Coordinate with other departments to ensure guest satisfaction and resolve any issues
- Monitor and manage phone systems to handle incoming calls and messages
- Assist in the development and implementation of Front Desk policies and procedures

Requirements:

- Previous experience in a similar role or in guest relations is preferred
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficient in using computer systems, including reservation software
- Ability to remain calm under pressure and handle difficult situations with tact and diplomacy
- Attention to detail and problem-solving skills

We offer competitive pay, benefits package, and opportunities for career growth. If you are a motivated individual with a passion for providing exceptional guest service, we would love to hear from you.

Please submit your resume along with a cover letter detailing your relevant experience.

Job Type: Full-time

Pay: $16.95 - $20.42 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person