Hotel Front Desk Night Auditor

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Key Hotel Night Auditor criteria:

• Must possess a positive attitude

• Must be energetic and outgoing

• Must be service oriented

• Must be a team player

• Must be able to multitask

• Must possess excellent interpersonal, analytical, and organizational skills

• Must have the ability to input data and access information on the computer

• Flexible schedule- must be available to work a variety of shifts

• Fluency in English both verbally and non-verbally

• Execute all telecommunications processes, inclusive but not limited to, answering incoming calls, responding in a timely fashion

• Execute all registration processes revolving around arrival, inclusive but not limited to, providing an introduction by name to guest, overview of key operation and offering further assistance in accordance with check-in performance standards

• Strengthen relationships both internally and externally, while ensuring the provision of excellent customer service levels for all amenities and services offered

• Provide legible communication and directions

• Ability to input and access information in the property management (PMS) system/computers/point of sales system

• Ability to perform job functions with attention to detail, speed and accuracy

• Ability to prioritize and organize

• Be a clear thinker, remaining calm and resolving problems using good judgment

• Follow directions thoroughly

• Understand guest’s service needs

• Work cohesively with co-workers as part of a team

• Work with minimal supervision

• Maintain confidentiality of guest information and pertinent hotel data

• Execute all cashiering processes, financial records, , inclusive of posting charges to accounts in PMS

• High school diploma

• Investigate all safety issues reporting during the shift to find their cause, and give recommendation to avoid repeated issues. Initiate investigations and complete incident reports when necessary

• Communicate all GST complaints and issues to the General Manager and/or Supervisor

• Conduct multiple property safety and security walks-through.

• In the event of an emergency, perform all necessary safety protocols, including but not limited to, checking the fire panels, contacting emergency services, and communicating with the General Manager.

• Perform any other reasonable duties as required by management.

• Comply with company and departmental rules and regulations at the hotel

• Enforce established policies and procedures regarding persons on property, reporting any concerns immediately to hotel management

Skills:

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus

Job Types: Full-time, Part-time

Pay: $9.00 - $11.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift
• Overnight shift
• Weekends as needed
• Weekends only

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Required)

Work Location: In person