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SalaryThe Hotel Front Desk Agent is an hourly position reporting directly to the Front Desk Supervisor and or General Manager. The Front Desk Agent performs check in and check out services for guests. Responsibilities will include registering guests, managing reservations and providing information about rooms, rates and amenities.
Essential Functions:
- Greets customers immediately with a friendly and sincere welcome
- Demonstrates a commitment to guest service by proactively responding to guest needs and delivering excellent customer service
- Actively listens to customer requests and responds professional and appropriately; ensures prompt resolution of pricing conflicts, stay inconveniences, etc.
- Completes the registration process in an accurate, timely, and courteous manner
- Provides welcome packet containing room key, tokens of appreciation, gifts, etc. to guests
- Promptly and courteously answers the telephone, capturing and relaying messages in an accurate and timely manner
- Accepts and records vouchers, credit cards, traveler’s checks, and other forms of payment
- Assists guests with check-out payments or charges
- Ensures rooms and services are correctly accounted for on guest’s statement
- Responds to e-mail requests in a timely and professional manner
- Completes all aspect of Front Desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities, and computer systems
- Maintains key control and lost-and-found and follows procedures for both
- Other duties as assigned by upper management
Safety and Security:
- Recognizes, reports, and corrects conditions which may create security and safety hazards
- Understands and adheres to policies and procedures for the hotel’s key control system
- Participates in on-going safety training
Required Knowledge, Skills, and Abilities:
- Excellent customer service skills
- Ability to multi-task, be organized and exercise good judgement
- Good time management skills
- Ability to read, write, and communicate effectively in English
- Possess proficient accounting and mathematical skills
- Ability to access and accurately input information into a computer using Excel and other software applications
- Proficient with office automation such as calculators, fax, telephone, etc.
- Ability to complete Brand required training within Brand specified time-frame
Education and Experience:
- High school diploma/GED
- One (1) year of experience in hotel accounting or related work experience
Physical and Environmental Conditions:
- Must be able to sit, stand and walk for long periods of time, and be able to bend at the waist and stretch above the head
Due to the nature of the position, you can expect to standup the majority of the time. Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting or training rooms, and residences. Use of safe work place practices is required.
This document only provides a general description of the position. It is neither intended nor represented as providing a fixed and/or complete list of its duties, skills, efforts, responsibilities or working conditions. Management has the right at any time to change these duties or description herein.
Pursuant to the Americans with Disabilities Act (ADA), the Amendments Act of 2008 (ADAAA), Titles I and II of the ADA of 1990, and Sections 503 and 504 of the Rehabilitation Act of 1973, The Cherry Cove Group will not discriminate against any employee or applicant for employment because of a physical or mental impairment with regard to any position or program for which that person is qualified.
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Work setting:
- In-person
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Work Location: In person
