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SalaryResponsibilities: - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests efficiently and accurately - Provide information about hotel facilities, services, and local attractions - Handle guest inquiries, requests, and complaints promptly and courteously - Assist with reservations and room assignments - Maintain a clean and organized Front Desk area - Process payments and maintain accurate records - Collaborate with other hotel departments to ensure guest satisfaction Experience: - Previous experience in guest relations or hospitality preferred - Bilingual/multilingual skills are a plus - Familiarity with hotel operations and procedures - Excellent communication and customer service skills - Ability to handle multiple tasks simultaneously with attention to detail - Knowledge of phone systems and proper phone etiquette - Experience with night audit procedures is a bonus As a Front Desk Agent, you will be the first point of contact for our guests, providing them with exceptional service from check-in to check-out. Your friendly demeanor, attention to detail, and ability to handle various tasks simultaneously will contribute to the overall success of our hotel. If you are passionate about hospitality and enjoy interacting with people from diverse backgrounds, we would love to have you join our team. Please note that this position may require working evening shifts, weekends, and holidays as needed.
Job Types: Full-time, Part-time
Pay: $13.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
Work setting:
- In-person
Ability to Relocate:
- Erlanger, KY 41018: Relocate before starting work (Required)
Work Location: In person
