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SalaryWe're looking for an positive & energetic personable team member to join our Front Desk. Above all, we're all here for the guests. If you're great at dealing with people and enjoy working with them, you'll fit right in. Please read the directions on how to apply.
The Basics:
As a Front Desk Clerk, you are responsible for all aspects of guest service. The majority of this is check-in, check-out, reservations, area information, but also any guest requests. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Welcome guests with friendly greeting and smile and perform all guest related services. (i.e., wake up/courtesy calls; handle concerns/complaints/requests; provide assistance and location information; keep the lobby clean and orderly)
- Handle reservation requests; check guests in/out; handle guest accounting and cashier functions
- Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
- Communicate with Management and other Front Desk agents, as needed, about problems, requests, and concerns regarding guests or rooms Monitor, observe and assist in evaluating team member performance
- Other duties as assigned
Pay Range: depends on experience and skill level. For example, if you generate more positive guest experiences (measured through reviews), you'll be paid more. We also look for staff who generates revenue (get group bookings when people ask, upgrade when guests are asking questions, or convert booking.com into direct bookings). Advertised pay rate depends on your ability to perform.
To apply: contact zeek.srqATgmail
Job Types: Full-time, Part-time
Pay: $15.00 - $20.00 per hour
Expected hours: 20 – 40 per week
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
- Weekends as needed
Work Location: In person
