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SalaryJob Description - Hotel Director / General Manager
About the hotel: Spark by Hilton is coming soon to the newcomerstown area, and we are currently looking for a General Manager.
Your Responsibilities:
As a General Manager, you will fill a key leadership role with an industry-recognized leader in hospitality management services. You will skillfully oversee the hotel's overall operation to achieve planned goals for operational integrity as measured by revenue, house profit, and RevPAR index while maintaining company standards for quality assurance, asset protection, associate satisfaction and exceeding guest expectations
Essential Qualifications:
We are looking for someone who is:
- Responsible for completing required franchise and management standards training and staying current on all updates/changes to standards, policies, and processes
- Ensures compliance with company/franchise standards for personnel administration and performance, service to patrons, and room rates
- Delegates authority and assigns responsibility to all team members; supervises work activities of all team members
- Ensures staff receives proper safety and standard operating training for each position
- Allocates funds, authorizes expenditures and assists Area Director in budget planning
- Monitors cost controls on a regular basis
- Inspects guests' rooms, public access areas, and outside grounds for cleanliness and appearance
- Maintain guest satisfaction by answering patrons' complaints and resolving problems to guest specifications
- Conducts annual wage scale surveys and ensures team member wages follow wage and salary guidelines
- Adheres to all franchise and company procedures and regulations as well as standard operating procedures
- Ensures bank deposits are made daily, including weekends and holidays
- Ensures team member paperwork, work schedules and payroll are completed and submitted in a timely manner
- Audits daily reports and processes monthly paperwork
- Orders supplies and equipment as needed and in accordance to company procedures
- Available 24/7 with reliable transportation
- Directly supervises staff of hotel. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing team member complaints/issues
About Nivea Hospitality:
Nivea Hospitality is a management partner to hotels and resorts, committed to delivering excellence in guest services, employee development, and hotel operations.
Like many hospitality management companies, our goal is to inspire enjoyable and refreshing guest experiences that lead to top performing properties for our clients. However, at Nivea Hospitality we believe the only sure way to provide this kind of service is by investing in the lives of the team members who serve our guests. That is why we are relentless at training and developing our team members and providing opportunities for them to grow within the company.
Employee Benefits
Hotel Discounts
Paid time off
Benefits
