Address
Form of work
SalaryDo you have Hotel Operations experience and are looking to move into a management role? Strong Candidate would be a "Team Player" with a great attitude and have open availability!
Perks
- Employee discounts at Marriott Hotels & 401K
**Key Responsibilities:**
- Supervise and coordinate the activities of the front desk staff to deliver exceptional guest service.
- Train and mentor front desk personnel in hotel policies, procedures, and customer service best practices.
- Handle guest check-ins and check-outs efficiently while ensuring guest satisfaction.
- Resolve guest concerns or complaints promptly and professionally.
- Oversee room reservations, availability, and allocation in coordination with the housekeeping team.
- Maintain accurate records of guest accounts and perform daily financial transactions.
- Ensure the front desk area is always neat, organized, and equipped with necessary supplies.
- Communicate effectively with other departments to ensure a seamless guest experience.
- Implement and uphold safety and security protocols.
- Inspect Rooms if needed
- Oversea hotel Operations reporting directly to the General manager
**Qualifications:**
- Previous experience in hotel front desk operations, with supervisory experience preferred.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proficiency in hotel management software and Microsoft Office Suite.
- Flexibility to work in shifts, including weekends and holidays.
- High school diploma or equivalent; further education in hospitality or relevant field is a plus.
The ideal candidate can work a flexible schedule including weekends and nights
